Operations Supervisor

PNC•Mount Laurel, NJ

7h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Supervisor within PNC's AR Advantage Operations organization, you will be based in Mount Laurel, NJ. The work schedule for this role is Sunday,- Thursday, 7:00 AM – 3:30 PM. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role oversees operations workflow and owns the execution of transactions/processes. It involves managing direct reports on the operations team and being responsible for achieving desired business results. The supervisor assists team members with escalated issues, and may process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. They may partner internally to resolve escalations and provide guidance, and interact with external customers and third parties in completing transactions or resolving escalated issues. Key aspects include providing coaching and development to team members, leading team meetings and continuous improvement sessions, and offering consultation and advice to service partners and customers. The supervisor may lead improvement initiatives, update standard operating procedures, and participate in or oversee projects. They review transactions and/or reports to identify exceptions, monitor quality, and ensure compliance, while also managing and being accountable for risk mitigation activities and verifying the completeness and accuracy of procedures. PNC employees are expected to be Customer Focused and adept at Managing Risk. As a manager of talent, the role requires cultivating diverse teams, role modeling company values, driving change and innovation, taking ownership to deliver results, empowering others, and developing employees and customers.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures
3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree
No Required Certification(s)
No Required License(s)

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Oversees operations workflow and owns the execution of transactions/processes.
Manages direct reports on the operations team.
Manages and is responsible for achieving desired business results.
Assists team members with escalated issues.
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
May partner internally to resolve escalations and provide guidance.
May interact with external customers and third parties in completing transactions or resolving escalated issues.
Provides coaching and development to team members.
Leads team meetings and continuous improvement sessions.
Provides consultation and advice to service partners and customers.
May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
Updates standard operating procedures as appropriate.
Participates in and may oversee projects.
Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance.
Manages and is accountable for risk mitigation activities.
Verifies completeness and accuracy of procedures.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.