Supervisor, Operations - PRL

DSV•Lithia Springs, GA

4d•$61,300 - $80,000

About The Position

The Operations Supervisor oversees day-to-day freight-handling operations to ensure goods move efficiently and on time. The role coordinates operational processes and stakeholders, manages a team of freight handlers and operational staff, and ensures compliance with company policies and regulatory requirements. It also covers freight planning and coordination, customer communication, quality control, safety, inventory management, and operational reporting.

Requirements

Bachelor's degree in logistics, supply chain management, business administration, or a related field.
3–5 years of experience in freight operations or logistics, including demonstrated supervisory or leadership experience.
Strong leadership and team-management skills.
Excellent organizational and multitasking abilities.
Knowledge of freight-handling processes and regulatory requirements.
Proficiency with warehouse management systems (WMS) and transportation management systems (TMS).
Strong communication and customer-service skills.
Fluent English, oral and written.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

Relevant certifications or training in freight operations management.
Certification in logistics or supply chain management, such as CLTD or CSCP.
Experience with international freight operations and customs clearance processes.
Knowledge of industry-specific regulations and compliance standards.
Familiarity with warehouse management systems (WMS) and transportation management systems (TMS).

Responsibilities

Lead and supervise freight handlers and operational staff; assign tasks, provide guidance, and monitor performance.
Coordinate the loading, unloading, and handling of freight shipments.
Ensure freight documentation, labeling, and packaging comply with regulations.
Plan and prioritize operations to meet customer demands and deadlines; monitor workflow and adjust resources to improve efficiency.
Coordinate freight movements with customers, carriers, and other stakeholders, and respond to inquiries or issues.
Communicate with customers and resolve concerns in a timely manner.
Implement quality control measures and conduct inspections and audits of freight-handling processes.
Enforce safety procedures, conduct safety training, and provide guidance on proper handling techniques.
Oversee inventory control, stock management, cycle counts, and reconciliation; maintain accurate inventory records.
Prepare operational reports, including performance metrics, inventory levels, and incident reports.
Maintain accurate freight-movement records, including bills of lading and shipping manifests.
Supervise and mentor freight-handling teams through training, coaching, and performance evaluations.