Supervisor Operations - US

Crane Authentication (NXT)•Meridian, ID

14h•Onsite

About The Position

The Supervisor, Brand Operations has responsibility for the performance and direction of the Brand Analyst team, including achievement of customer and analyst level KPIs. This position requires being comfortable working in a fast paced environment, with a mindset ever focused on efficiencies, workflow improvements, & innovation to drive positive results for OpSec’s clients. Your work in this capacity is invaluable toward recapturing client profits, protecting brand identity, and stopping brand dilution. As a Team Lead/Supervisor, Brand Operations, you will work with the world’s largest and most well-known brands, leading a team of Brand Protection Analysts leveraging OpSec Security’s patented technology to identify instances of online brand abuse and remove infringing content. The Supervisor, Brand Operations has responsibility for the performance and direction of the Brand Analyst team, including achievement of customer and analyst level KPIs. This position requires being comfortable working in a fast paced environment, with a mindset ever focused on efficiencies, workflow improvements, & innovation to drive positive results for OpSec’s clients. Your work in this capacity is invaluable toward recapturing client profits, protecting brand identity, and stopping brand dilution.

Requirements

Self-motivated with the ability to prioritize and meet deadlines
Proficient in Microsoft Office; Mid to advanced level Microsoft Excel skills (including pivot tables/charts)
Strong team leadership & motivation skills with the ability to drive project & customer priorities through team performance
Attention to detail and strong sense of ownership for project and account outcomes
Ability to identify and communicate trends through data and data-driven visuals
Strong technical aptitude including ability to troubleshoot problems or streamline workflows as required
Highest level of integrity and ability to handle sensitive/confidential information appropriately
Inquisitive, learning mindset, and comfortable asking questions
Self-motivated, flexible and able to adapt to client and organizational changes
Attention to detail and strong sense of ownership for project and account outcomes
Excellent English skills, both verbal and written
Bachelor’s degree or equivalent experience
Minimum of two (2) years of supervisory experience or equivalent industry experience and leadership training

Nice To Haves

Client management experience including use of CRM tool (Salesforce) preferred
Familiarity with IP law, grey market issues, and/or internet technologies is a plus
Fluency in foreign language(s) is a plus

Responsibilities

Drive team performance to meet client’s business priorities by implementing brand specific enforcement strategies to address the resulting online threat vector
Recruit, train, develop and be accountable for the performance of a team of Brand Protection Analysts
Ensure the timely completion and quality of deliverables to clients
Act as an escalation point for all needs within Brand Analyst team, tactfully deescalating conflicts and providing best possible resolutions
Identify and manage team performance to Key Performance Indicators (KPIs)
Demonstrate strong creative problem-solving skills with a positive, action-oriented mindset
Strong workflow expertise, identifying discrepancies & opportunities to drive efficiencies, and collaborate with all necessary parties to solve account-related problems
Provide clear, professional, written and verbal communications to external clients, vendors, and other stakeholders
Effective team performance management, holding regular team meetings & one-on-one discussions
Providing constructive feedback on behavior and performance & resolving any issues
Through mentoring, guide each Analyst toward their individual career development goals
Collaborate with cross-functional teams to ensure client overall objectives are met
Perform other duties as assigned.