Supervisor, Operations Management (Central Dispatch)

Cox Communications•Phoenix, AZ

5d•Hybrid

About The Position

Since 1999, Central Dispatch has been the leader in safe and self-service auto transport. Originally built as a simple platform where shippers could securely contact carriers, we’ve now digitized every step of the process with tools and features that are now the industry standard. In 2015, we became part of Cox Automotive, giving our customers unmatched scale and resources to ship across the country with ease. Through it all, we’ve stayed true to our original mission — to help you move cars with convenience and confidence. We’re always looking for creative thinkers and problem solvers to shape what comes next for our product and industry. As a part of Cox Automotive, you’ll get access to extensive employee benefits.

Requirements

Minimum High school diploma/GED and 5 years in a related field.
Excellent soft skills including interpersonal, leadership, presentations, and collaborative skills to work effectively with teams throughout the organization
1 year leadership experience
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

The right candidate could also have a different combination, such as a bachelor’s degree and 3 years’ experience in a related field; a master’s degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.

Responsibilities

Collaborate cross functionally with business partners on projects and deliverables.
Analyze and develop solutions for driving efficiencies within and between departments.
Monitor trends and alter department directives to meet and exceed targets.
Partner with Operations Management, Manager to create team goals.
Supervises an assigned Operations Management team.
Provides day-to-day guidance to the team, allocating assignments and monitoring individual performance.
Ensures the team performs and delivers across the range of Operations Management duties, including: Working with the business to understand current objectives, operational processes, gaps and challenges, Reviewing performance data to understand trends, areas of success and improvement opportunities, Analyzing workflow processes to identify issues, roadblocks or other areas ready for efficiency / effectiveness improvement.
Manages project timelines and deliverables.
Monitors team performance and addresses gaps and deficiencies.
Allocates work and establishes day-to-day objectives for production / support employees.
Monitors daily progress, making adjustments or corrections to ensure optimal performance and customer service.
Makes technical and process-related recommendations and decisions to improve efficiency and effectiveness.
Uses judgment to identify, troubleshoot and resolve day-to-day process, technical and operational problems.
Recommends adjustments in operating / project approaches to improve job area effectiveness.
Ensures understanding of and adherence to company policies, practices, and procedures.
May complete additional responsibilities based on business need.

Benefits

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).