Supervisor, Onsite Lab Operations Support

Avantor • South San Francisco, CA

17h • Onsite

About The Position

In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

Requirements

• High School Diploma Required
• 2+ years of experience in customer services/purchasing/or account management
• Microsoft Teams experience
• Reliable form of transportation
• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
• May be assigned to other accounts
• Knowledge of Information Access and ERP Systems
• intermediate Microsoft Office
• Excellent customer service skills; display a professional can do attitude
• Basic purchasing and inventory knowledge
• High regard for safety, quality and adherence to protocols, policies and procedures
• Must be flexible, adaptable, and multi-task oriented
• Ability to self-manage and self-motivate; forward thinking
• Proficient in trouble shooting

Nice To Haves

• Associate's degree or undergraduate degree preferred
• Previous experience managing associates is preferred
• Forklift Certification a plus
• Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
• GMP and GLP training a plus
• CPR training and OSHA Right to Know preferred
• Inside sales experience and cross referencing skills a plus

Responsibilities

• Demonstrate passion and focus for leading teams
• Ownership of day-to-day team management including engaging direction and providing accountability of team’s daily performance through timely and relevant feedback
• Training and developing the team by providing growth opportunities for associates within the VWR framework
• Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
• Ensures team complies with customer requirements and adheres to VWR site service guidelines
• Deliver enthusiastic customer service
• Act as a primary point of contact onsite for all VWR service activities delivered by your team
• Lead regular team meetings and participate in and contribute to customer discussions
• Evaluate ongoing team performance against the scope of work (SOW) and service level agreement (SLA) requirements.
• Manage customer feedback to implement changes/expansions of service with your team
• Achieve operational excellence
• Coach and motivate your team to meet/exceed performance goals
• Share accountability for site KPI’s in the areas of Service, Cost, and People
• Identify, create, and implement value-added solutions to the VWR team to drive efficiencies and operational improvements
• Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals

Benefits

• Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Celebrate your peers and earn points to redeem for gifts and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED