Supervisor of Retention & Retail

Viva Health•Hoover, AL

29d

About The Position

The Supervisor of Retention and Retail will provide day-to-day supervision of designated retail locations. This position will provide support to Sales Management through sales and retention goals and assignments. This position will help to generate new members and retain current VIVA Medicare members via corporate marketing activities through sales, advertising, and scheduling events. This position will build relationships in the community and implement collaborative and educational events at retail locations and in the community to increase awareness, retain members, and improve branding. This position will travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured in accordance with Company policy.

Requirements

Bachelor's degree or equivalent work experience
1 year experience in retail development or management or operations oversight
1 year experience in Sales and/or Service, preferably within the health care field
Ability to maintain an excellent working knowledge of Medicare regulations, the managed care industry in general, the competitive environment, pertinent legislation, and other information useful in successfully marketing the Medicare product
Ability to assist in coordinating events and marketing activities within the designated market
Possess technical skills sufficient to operate a desktop and iPad in the retail store and from the field. Proficient with Salesforce, Microsoft Word, Excel, and various other computer databases and internal programs
Experienced speaking and presenting to large groups and audiences
Ability to be flexible, adaptable, and work effectively in a variety of settings
Detail oriented and able to manage multiple projects simultaneously
An effective communicator with various audiences (vendors, providers, members, potential members, sales agents, etc.)
Valid Drivers' License in good standing
Current State of Alabama Department of Insurance Producer License or eligible for licensing in AL within 90 days of employment
Current America’s Health Insurance Plans (AHIP), VIVA Annual Benefits Testing, and Guarantee Trust Life (GTL) or eligible for licensing within 90 days of employment
Requires face-to-face member contact. May require duties to be performed away from the principal place of business
Willing to submit to vaccine testing and screening

Nice To Haves

3 years’ experience in retail development, management, and operations oversight
3 years’ experience in Sales and/or Service, preferably within the health care field
Ability to move/lift items up to 25 pounds
Experience working with Salesforce

Responsibilities

Oversee the retail locations in the designated territory. This includes ensuring the Hoover retail store is opened and staffed; planning and hosting marketing, retention and educational activities; and maintaining established inventory levels for plan materials, promotional items, and office supplies.
Assist with VIVA Cafe building upkeep and vendor oversight to ensure adherence to maintenance schedule and contracts.
Coordinate VIVA Cafe security including assigning badges to other VIVA HEALTH employees working in the cafe, updating door lock schedules for planned closures, emergency weather closures, emergency lock protocols, and managing routine alarm hardware maintenance (e.g. battery replacements on sensors), as well as being the main point of contact for alarm monitoring and response in the event of an alarm event.
Provide remote and/or in-person backup to other VIVA Cafes and the Inside Sales Team, as needed.
Assist with training and supervising the Market Support Representative, including annual reviews. For exiting Market Support Representatives, collect badges, equipment, keys, and assist with other HR exit tasks.
Restock or communicate VIVA Cafe inventory needs for promo items, marketing materials, and general cafe supplies.
Collaborate with Territory Marketing Representatives (TMRs) and brokers in sales and retention activities.
Participate in and/or host Community Events to raise brand awareness and build community relationships.
Cultivate relationships with local health care providers and contacts in the Medicare community (community agencies, senior centers, independent and assisted living facilities, churches, charities, etc.) to support market retention.
Educate the Medicare-eligible population, providers, and community contacts on the features of the Medicare product to promote retail sales and member retention and tie the store into the community.
Provide, develop, and express recommendations for issues related to the marketing strategy, event coordination geared toward retention of current business, and quality improvement.
Maintain in-depth knowledge of Centers for Medicare & Medicaid Services (CMS) Marketing regulations, competitor’s offerings, and the parameters that govern the sales and promotion of Medicare Advantage products to service potential and customer needs appropriately.
Interface with various groups including members and their advocates, prospects, senior citizen organizations, internal VIVA HEALTH staff, vendors, and CMS.