Supervisor Card Retention

Corpay•Beaverton, OR

2d•Onsite

About The Position

Corpay is currently looking to hire a Supervisor, Card Retention within their Corporate Payments division, specifically for the Payables line of business, located in Beaverton, Oregon. In this role, the supervisor will oversee day-to-day retention operations, provide coaching to team members, manage escalations, and ensure consistent execution across supplier and customer retention workflows. The position reports directly to Operations Leadership and involves regular collaboration with Card Retention, Supplier Support, Account Management, Product, and Operations teams.

Requirements

Brings strong judgment, organization, and accountability to daily team leadership
Can balance case oversight, escalations, reporting, and people management in a fast-paced environment
Provides structured feedback and creates a consistent coaching cadence for team members
Can identify performance gaps and drive measurable improvement
Comfortable using operational reports and dashboards to monitor performance and identify trends
Maintains high standards for follow-through, data accuracy, and service quality
Works effectively across operations, account teams, product, and leadership groups
Communicates clearly and helps align stakeholders around actions and priorities
Focuses on execution, consistency, and measurable retention results
Takes ownership of team outcomes and drives issues through resolution
Accountable, dependable, and execution-focused
Comfortable operating in a fast-paced environment with changing priorities
Intellectually curious and committed to continuous improvement
Collaborative, professional, and service-oriented
2+ years leading or supervising operational teams
Experience managing escalations and coaching employees
Experience with Salesforce, Power BI, Excel or similar tools
Strong communication skills
Ability to manage multiple priorities with attention to detail
Experience producing performance reporting

Nice To Haves

Bachelor’s degree in Business, Operations, Management, or related field preferred
Experience in corporate payments or supplier operations
Exposure to QA/QC processes
Experience with scripting or workflow design
Ability to create leadership-level presentations

Responsibilities

Leading day-to-day Card Retention team operations and ensuring timely case progression
Reviewing escalated cases and providing resolution guidance
Conducting weekly one-on-one coaching sessions
Monitoring performance via Salesforce, Power BI, Excel, and related tools
Owning reporting and contributing to monthly performance summaries
Driving consistency in messaging and scripting
Facilitating team communications and workflow improvements
Supporting visibility into customers, vendors, and operational risks
Performing quality control and assurance activities
Partnering cross-functionally to improve workflows and outcomes
Supporting change management and evolving priorities
Coaching and developing team members