Supervisor Card Retention
About The Position
Corpay is currently looking to hire a Supervisor, Card Retention within their Corporate Payments division, specifically under the Payables line of business. This position is located in Beaverton, Oregon. In this role, you will supervise day-to-day retention operations, coach team members, manage escalations, and drive consistent execution across supplier and customer retention workflows. You will report directly to Operations Leadership and regularly collaborate with Card Retention, Supplier Support, Account Management, Product, and Operations teams. The work environment includes an assigned workspace in the Beaverton office, company-issued equipment, and hands-on training.
Requirements
- 2+ years leading or supervising operational teams
- Experience managing escalations and coaching employees
- Experience with Salesforce, Power BI, Excel or similar tools
- Strong communication skills
- Ability to manage multiple priorities with attention to detail
- Experience producing performance reporting
Nice To Haves
- Bachelor’s degree in Business, Operations, Management, or related field preferred
- Experience in corporate payments or supplier operations
- Exposure to QA/QC processes
- Experience with scripting or workflow design
- Ability to create leadership-level presentations
Responsibilities
- Leading day-to-day Card Retention team operations and ensuring timely case progression
- Reviewing escalated cases and providing resolution guidance
- Conducting weekly one-on-one coaching sessions
- Monitoring performance via Salesforce, Power BI, Excel, and related tools
- Owning reporting and contributing to monthly performance summaries
- Driving consistency in messaging and scripting
- Facilitating team communications and workflow improvements
- Supporting visibility into customers, vendors, and operational risks
- Performing quality control and assurance activities
- Partnering cross-functionally to improve workflows and outcomes
- Supporting change management and evolving priorities
- Coaching and developing team members
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- 401k enrollment (subject to eligibility)
- Virtual fitness classes
- Robust PTO offerings
- Employee discounts
- Philanthropic support
- Company-wide contests and prizes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
