Supervisor of Police and Security Communications - Dallas

Texas Health Resources•Arlington, TX

11h•Onsite

About The Position

The Supervisor of Police and Security Communications is responsible for managing all police and security communications and dispatch activities during their shift. This role involves using professional judgment to assess immediate risks to the safety and security of employees, patients, and visitors, and escalating concerns to the Manager of Police & Security Communications. The supervisor collaborates with leadership to develop and update policies, procedures, and work standards, and represents the Communications Team in meetings with leaders and vendors. They also work to develop and mature the capabilities of the Communications Team, including emergency communications, understanding communication technologies, and effective use of computer-aided dispatch and electronic reporting tools. The role involves establishing and monitoring metrics and key performance indicators, managing team activities, and developing a knowledge management resource. The supervisor designs and directs team workflow, resolves complaints, and promptly identifies and communicates deficiencies regarding incident support, equipment failures, life safety, and business continuity concerns.

Requirements

High School Diploma or Equivalent Required.
4 years of Criminal Justice, Law Enforcement or Related Field Required.
2 years of TCIC/NCIC Terminal Experience Required.
DL - Driver’s License Upon Hire Required
TLETS - Texas Law Enforcement Telecommunication Systems Certification Upon Hire Required
TCOLE - Basic Telecommunications Proficiency Certification 12 Months Required
Must pass extensive background investigation.
Must pass pre-employment psychological exam.
Must pass pre-employment physical and drug screen
Must accurately type 40 words per minute.
Must be able to demonstrate multi-tasking abilities.
Must be able to demonstrate working knowledge of personal computers.
Must be able to demonstrate ability to think clearly and act effectively in emergency situations.
Must be able to effectively use telephone headset and telephone receiver.
Must have an ability to maintain professional and courteous communications.
Must have effective written and oral communication skills.
Must be able to make sound judgements based on training received
Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.
Must interact with public and fellow employees in a tactful and diplomatic manner.
Must be able to work flexible and rotating shifts to include nights and weekends and holidays.
Must be able to perform other duties as directed by Manager.

Nice To Haves

Associate’s Degree in Criminal Justice, Law Enforcement or Related Field Preferred.
Supervisory experience Preferred.
Intermediary TLETS Certification Upon Hire Preferred

Responsibilities

Provides direction to team members to manage all police and security communications and dispatch activities and emerging issues that occur on shift.
Uses professional judgment to assess immediate risks to the safety and security of employees, patients, and visitors.
Escalates concerns to Manager of Police & Security Communications in a timely manner.
Collaborates with the Manager of Police & Security Communications and Program Manager, Security Operations Center to develop and update associated policy, procedures, and work standards.
Provides input to enterprise-wide communications policy and protocol development.
Represents the Communications Team in meetings with department and organizational leaders and vendors.
Works independently and with teams to develop business and process strategies.
Develops and informs department leaders of opportunities to improve the Communications Team, technology, department processes, and resource utilization.
Works with the Communications Team and leadership to develop and mature the capabilities of the Communications Team, including Emergency communications, understanding and use of communications technologies, and effective use of computer-aided dispatch and electronic reporting tools.
Establishes, monitors, tracks metrics and key performance indicators for weekly, monthly, and quarterly business reviews.
Represents the Communications Team on relevant committees and working groups.
Manages the activities and provides leadership directions to staff within the group.
Develops, deploys, and maintains a single Communications Team knowledge management resource.
Designs and directs the team’s workflow.
Resolves team-related complaints and concerns.
Promptly identifies and communicates deficiencies regarding incident support/communications, equipment failures, life safety, and business continuity concerns to appropriate leaders.
Supervise daily dispatch activities in support of the Manager of Police & Security Communications
Provide guidance to dispatchers
Immediate point of contact for escalation for incidents occurring during shifts
Scheduling, covering call-offs
Timecards management
Tracks time and attendance
Monitoring communications (radio/phones), ensuring compliance with policies and procedures
Quality assurance tracking
Conduct interviews
Represents dispatch in meetings
Notification to the Manager of Police & Security Communications on all personnel and operational issues
Assist Manager of Police & Security Communications with SOP development and implementation, training and process improvement initiatives
Member of interview/selection process
Maintains a positive working relationship with dispatchers and staff outside the department
Stays abreast of the latest developments and trends in the police and security fields.