Supervisor of Patient Services

Shields Health Solutions • Kalamazoo, MI

23h

About The Position

Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members. This role is responsible for directly supervising a team of exempt and/or non-exempt employees, including setting targets and expectations, reviewing timecards, and conducting performance evaluations and coaching for a maximum of 10 FTEs. The Supervisor will also review staff messaging and Epic pools to ensure timely work completion, monitor email communications, and step in for FFT communications/delivery slip concerns. They will troubleshoot workflow questions, review the PA log activity report weekly, and report gaps. Additionally, the role involves evaluating TelemetryRx completion, arranging for backup, observing and evaluating workflows, providing feedback, and assisting with weekly staff meeting agendas and new rollout kick-off calls. Promoting collaboration between various team members is key, as is evaluating, recommending, and implementing process and workflow changes under the direction of the MPS. A weekly review of Telemetry lists and follow-up with the team on opportunities for positive patient interactions and workflow improvements is also required. The Supervisor will also assist with new hire onboarding, including collecting required information for access and following up on access requests and IT issues. A supportive role in clinic training is also part of the responsibilities.

Requirements

• High school diploma or equivalent
• Experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT.
• Applicant should have a desire and aptitude for leading and developing others
• Ability to establish credibility within a team environment
• Very organized with attention to detail
• Great interpersonal skills
• High integrity
• Dependable
• Good listener
• Effective communicator
• Highly proficient in Pharmacy Operating Systems and EMR's
• Working knowledge in Microsoft Office products
• Energetic and highly motivated team player
• Discretion and confidentiality is essential as position deals with highly sensitive and private data as well as personnel-related matters

Nice To Haves

• 3+ years of pharmacy technician experience
• 1+ years of Pharmacy Liaison experience

Responsibilities

• Directly supervising a team of exempt and/or non-exempt employees, including setting targets & expectations, timecards review, performance evaluations & coaching (Maximum of 10 FTE’s)
• Review Staff messaging/Epic pools to make sure work is done in timely manner
• Review email communications-step in when needed for FFT communications/delivery slip concerns
• Trouble shoot work flow questions as needed when liaisons reach out
• Review PA log activity report weekly and report gaps to responsible party. Spot check random disease states throughout the week
• Evaluate TelemetryRx completion throughout the week, arrange for backup as needed
• Observe/evaluate people's workflow provide feedback
• Assist with weekly staff meeting agendas
• Assist with Kick off calls for new roll out
• Promoting collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
• Evaluate, make recommendations and implement changes to processes and workflows based upon the direction of the MPS
• Weekly review of Telemetry lists and follow up with team regarding opportunities for positive patient interactions and workflow improvements
• Assist with new hire onboarding requirements: Collect all required information for access i.e. DOB, SSN, immunizations, phone number, address
• Assist with new hire onboarding requirements: Access requests: after new liaison gets access to sites, to confirm they are good to go i.e. Epic, willow, provider status, epic documentation capabilities at Hospital Partner. Follow up with IT as needed.
• Supportive role in clinic training as needed

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED