Supervisor of Home Equity Underwriting

Suncoast Credit Union•Tampa, FL

4h•Hybrid

About The Position

This position supervises the daily activities of assigned Home Equity Underwriter staff. The role involves assigning work, delegating responsibilities, and monitoring progress to ensure area goals are met and high-quality member service is maintained. All work must be performed in accordance with Credit Union policies and procedures, and regulatory laws.

Requirements

High school diploma or equivalent
Minimum of 5 years of experience in mortgage lending with a financial institution
Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to analyze and resolve complex problems or situations
Ability to positively influence others regarding policies, practices, and procedures
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Nice To Haves

Supervisory experience preferred

Responsibilities

Supervise a team of home equity underwriters and/or support to ensure all applications are reviewed accurately and on a timely basis
Monitor daily workflow and pipelines to ensure staff is making loan decisions on files according to agency or credit union guidelines
Provide staff with information, direction, resources, feedback, and support needed to successfully complete job responsibilities
Conduct periodic staff meetings to discuss topics of concerns from staff, other areas, and members
Approve loans during times of high loan volume
Create and proactively maintain a close communication relationship with all parties involved in the mortgage transaction to ensure timely fulfillment of documentation requirements and established SLA’s
Use and maintain the mortgage approval authority to make timely decisions on applicable mortgage loan requests
Communicate directly with members to discuss complaints and escalated issues
Review and recommend new methods or procedures to make daily operations more efficient
Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
Set goals for assigned teams to achieve operational and strategic results
Provide guidance, mentoring, and development opportunities for directly reporting staff
Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
Assist with the development, monitoring, and maintenance of the annual budget
Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs