Supervisor Education & Training (Paramedic)

Eastern Area Prehospital Service•Turtle Creek, PA

11d

About The Position

The Supervisor of Education & Training is a full-time member of the Eastern Area Prehospital Services (EAPS) leadership team who works closely with the Service Medical Director. The position develops, coordinates, implements, and evaluates agency education, training, competency, and employee-development initiatives; supports onboarding and quality improvement; provides direct supervision and guidance to staff as assigned; monitors certification and regulatory requirements; and promotes clinical excellence. The role combines operational leadership with serving as an educational resource and includes field operations and emergency responses. The schedule requires a minimum of 32 hours per week assigned to field shifts and 8 hours per week assigned to office, administrative, training, and quality improvement responsibilities. The position reports to the Executive Directors and Deputy Director and collaborates with the Service Medical Director on clinical education and quality matters.

Requirements

High school diploma or GED.
Current Pennsylvania Paramedic Certification.
Current BLS, ACLS, PALS, and PHTLS/ITLS certifications.
EMS Instructor certification or ability to obtain it within one year.
CPR Instructor certification or ability to obtain it within one year.
Minimum five years of EMS experience.
Minimum two years of supervisory, educational, or leadership experience.
Valid Pennsylvania Driver's License and EMSVO endorsement or eligibility.
PSP, Childline, and FBI Clearance, and other required background clearances.
Ability to lift and carry 100+ pounds with assistance; frequently stand, walk, bend, kneel, and climb stairs; work in varied environments and weather conditions; maintain physical fitness, strength, and stamina; and perform duties under stressful and high-risk conditions.
Ability to remain calm and make sound decisions under pressure, communicate clearly and respectfully, follow protocols and adapt to dynamic situations, and demonstrate empathy, professionalism, and sound judgment.

Nice To Haves

Associate degree in EMS Education or a related field.

Responsibilities

Develop, implement, coordinate, and evaluate agency training and continuing education programs, including an annual training calendar and educational plan.
Conduct classroom, simulation, skills laboratory, online, and field-based instruction.
Ensure personnel meet Pennsylvania Department of Health EMS continuing education and recertification requirements.
Maintain lesson plans, testing instruments, training records, and instructional materials; schedule instructors, educational resources, facilities, and equipment.
Coordinate mandatory education programs, including CPR, ACLS, PALS, PHTLS/ITLS, infection control, HIPAA, workplace safety, and protocol updates.
Schedule an education/skills station at least quarterly and coordinate community CPR, First Aid, Stop the Bleed, and public education programs.
Assist with onboarding, orientation, and field training for newly hired employees in collaboration with supervisors, Field Training Officers, and preceptors.
Conduct initial and annual competency assessments for clinical staff.
Coach, counsel, mentor, and support employees assigned for direct supervision; develop and monitor remediation and performance improvement plans when assigned.
Participate in employee evaluations and recommend advancement, training, and corrective action.
Assist with the agency Quality Assurance and Continuous Quality Improvement program; review patient care documentation and identify opportunities for clinical improvement.
Establish quality benchmarks and outcome measures with executive leadership and develop educational initiatives based on quality improvement findings.
Monitor protocol compliance and implementation of new clinical practices; track and report quality indicators, training effectiveness, and clinical performance outcomes.
Monitor and maintain employee certification, license, credential, and mandatory training records; track expiration dates and ensure timely renewal compliance.
Assist with HIPAA, OSHA, infection control, and agency policy compliance, and safeguard protected health information in accordance with federal and state regulations.
Provide direct supervision and leadership to EAPS personnel as assigned; assist executive and operations leadership with administrative projects and organizational initiatives.
Promote teamwork, employee engagement, accountability, and professionalism; exercise sound judgment during emergency and non-emergency situations and assist in resolving personnel, training, and operational issues.
Maintain required training, quality improvement, and workforce development records, logs, reports, and documentation; generate a monthly report to the Executive Directors.
Represent EAPS on regional EMS committees, educational advisory boards, and professional organizations as needed.
Coordinate educational opportunities for first responders, healthcare providers, and community organizations and promote EAPS through community outreach and public education.
Perform other duties as assigned by the Executive Directors, Deputy Director, or their designee.