Supervisor of Clinic Ops

Advocate Health and Hospitals Corporation•Neenah, WI

About The Position

The Supervisor of Clinic Ops oversees day-to-day medical group operations and non-physician staff, ensuring productivity and effective patient service. The role monitors operational performance and updates procedures and policies as needed across reception and scheduling, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. It schedules staff across offices and serves as a liaison between non-physician staff and physicians. The supervisor maintains working relationships with physicians, oversees accounts payable processing, and carries out human resources responsibilities for staff, including coaching, performance reviews, and supporting morale. The role recommends hiring, compensation changes, promotions, corrective actions, and terminations. The incumbent must understand and follow the organization's Code of Ethical Conduct and ensure that supervised employees comply with applicable policies, regulations, and laws. This is a salaried, full-time position with a variable schedule. Typical hours are Monday through Friday between 7:00 a.m. and 5:00 p.m., with flexibility based on operational needs. The position is exposed to a normal office environment and requires sitting, walking, and standing throughout the day, as well as operating equipment necessary to perform the job.

Requirements

Bachelor's degree or equivalent knowledge in Health Care Administration or a related field.
Typically requires 3 years of experience in a similar medical practice setting, including thorough knowledge of physician billing, accounting, and general medical office procedures.
Basic knowledge of medical procedures normally associated with a clinic setting.
Demonstrated leadership skills, including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
Excellent interpersonal, communication, and organizational skills.
Ability to interact successfully and positively with physicians, employees at all organizational levels, and the public.
Intermediate computer skills, including experience using computer applications in a medical practice setting.
Ability to sit, walk, and stand throughout each day and operate equipment necessary to perform the job.

Responsibilities

Supervise the day-to-day activities of non-physician staff and ensure a high level of productivity.
Monitor medical group operations and revise operational procedures as needed.
Oversee reception and scheduling, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Establish and update effective policies and procedures for each operational area.
Schedule non-physician staff and ensure they are appropriately deployed among offices.
Serve as a liaison between non-physician staff and physicians to support effective patient service.
Establish and maintain effective working relationships with group physicians.
Oversee day-to-day accounts payable processing, including preparing payment requests, obtaining authorization, and ensuring timely payment.
Coach staff, complete performance reviews, and support overall staff morale.
Recommend hiring, compensation changes, promotions, corrective actions, and terminations.
Follow the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Career development programs
Potential premium pay, incentive pay for select positions, and annual increases based on performance