Ops Supervisor Hauling

Republic Services•Fairfield, CA

1d•$90,200 - $123,950

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that promote functional excellence and achieve budget goals. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The position is responsible for executing and delivering on Safety, Customer Experience, and Efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented, with a record of setting and pursuing aggressive goals and mobilizing resources to achieve organizational objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and sound judgment of talent, with emphasis on hiring and developing high-performance teams.

Responsibilities

Provide leadership in communicating and achieving safety goals and objectives.
Identify and remove unsafe conditions from drivers’ routes, including working with sales to address hazards on new routes or at new customers.
Partner with maintenance to ensure equipment is operational and complies with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control and safety practices, and promote a safe, productive work environment.
Engage employees in safety through personal commitment and outreach.
Deliver customer service that meets or exceeds customer expectations and missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work directly with customers to resolve issues and improve their experience; represent the company positively to promote satisfaction and loyalty.
Set productivity goals, enforce operating standards, and manage labor hours and disposal expenses according to established plans.
Lead drivers in meeting or exceeding route productivity goals.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible through measures such as service conversions and container upsizing.
Execute operational plans to meet or exceed division budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Build a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.