Supervisor Nursing Operations

Advocate Health and Hospitals Corporation•Wake Forest, NC

1d•Onsite

About The Position

This full-time Supervisor Nursing Operations role is responsible for ensuring administrative continuity for staff, patients, and families, acting as a liaison for the hospital executive director on call and the patient care services management team. The position requires awareness and response to activities within the entire hospital during assigned work hours, collaboration with Nursing Management and the Nursing Staffing Office for primary leadership in staff placement, and analysis of resource utilization trends. The role also involves providing consultation for patient placement, coordinating daily debriefings, initiating escalation of capacity management plans, and collaborating with physicians, nurses, and ancillary staff to resolve clinical and operational issues. The supervisor will team with Hospitalists in a co-management model to facilitate communication and throughput, serve as a resource for policies, standards, and performance issues, provide disciplinary counsel, and act as a resource for patient care quality, compliance, and regulatory standards. Additionally, the role serves as an on-site liaison for the Hospital Administrator on-call, provides information to the Office of Communications Marketing and Media, communicates effectively and professionally, and acts as an on-site liaison for Service Excellence issues. The supervisor ensures a biogenic environment that stimulates staff professional development, develops relationships to enhance care delivery and satisfaction, and ensures hospital disaster plans and policies are followed, coordinating activities as needed. This position represents the Chief Nursing Officer/Directors of Nursing with on-site operational and clinical leadership after normal business hours.

Requirements

Graduation from an accredited school of nursing, BSN, BS or MSN required.
Three years acute care (Emergency, Medical-Surgical, or Critical Care) nursing experience and three years supervisory or leadership experience required.
Current license as a Registered Nurse in the State of applicable state.
BCLS required.
Negotiation and conflict resolution skills
Resilient and flexible in a changing environment
Functions effectively under stressful and difficult situations
Excellent and effective oral and written communication skills
Ability to work effectively with the team

Nice To Haves

Masters degree in a related field preferred.
Advanced Cardiac Life Support (ACLS) or Pediatric Advanced Life Support (PALS) may be required within one year.
Certification within one year of hire required.

Responsibilities

Ensures administrative continuity to staff, patients, and families while acting as a liaison for the hospital executive director on call and the patient care services management team.
Aware of and responds to activities occurring within the entire house during assigned work hours.
Collaborates with Nursing Management and Nursing Staffing Office provides primary leadership in the appropriate placement of nursing staff for staffing decisions during assigned hours.
Analyzes trends in utilization of resources and recommends changes to Nursing Director and/or Nurse Manager.
Provides consultation to ensure appropriate and timely placement of patients in conjunction with the Admitting Office, Bed Management, Clinics and patient care areas.
Coordinates and conducts Daily Debriefings including weekends and holidays.
Initiates decision to escalate capacity management plan when necessary and communicates this information accordingly.
Collaborates with physicians, nurses and ancillary staff to resolve clinical/operational issues.
Teams with Hospitalists in a co-management model to facilitate communication and throughput within the organization.
Serves as a resource for policies, standards, and performance issues.
Provides disciplinary counsel as appropriate and communicates to the Nurse Manager and/or Nursing Director as appropriate.
Serves as a resource for patient care quality, compliance and regulatory standards.
Initiates action for resolution and notifies Nurse Manager and/or Nursing Director for follow up.
Serves as on-site liaison for Hospital Administrator on-call.
Provides information to the Office of Communications Marketing and Media regarding patients or situations of interest to the media.
Communicates in an effective, positive and professional manner, role-modeling behaviors congruent with Caring Science.
Serves as on-site liaison for resolution of Service Excellence issues.
Ensures a biogenic environment that stimulates the ongoing professional development of staff in accordance with the principles of Shared Governance, Caring Science, and professional practice.
Develops and fosters relationships that support the continuous enhancement of care delivery, and patient and staff satisfaction through a professional practice environment of mutual respect.
Ensures that the hospital disaster plans and policies are followed throughout the hospital and coordinates activities as needed.
Represents the Chief Nursing Officer/Directors of Nursing with on-site operational and clinical leadership after normal business hours.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program