Supervisor, Municipal Law Enforcement Services-PB332

City of London•London, ON

6d•CA$80,770 - CA$105,948•Hybrid

About The Position

Reporting to the Manager, Community Compliance and Animal Welfare Services, the Supervisor, Municipal Law Enforcement Services manages and supervises, schedules and directs Municipal Law Enforcement Officers with respect to by-law enforcement; conducts training and research to support department objectives; and provides operational expertise to the department and staff, with an emphasis on after-hours assignments.

Requirements

Demonstrated knowledge and experience in the above identified areas of accountability with an understanding of the Unit’s programs and services.
Demonstrated success leading or supervising employees.
Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
Ability to understand the importance of service delivery; develop and implement initiatives that support the Unit’s customers in a timely and effective way.
Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other stake holders.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal, written, interpersonal, communication, facilitation, and presentation skills; demonstrated political acumen.
Ability to work varied hours to meet requirements of the position.
Undergraduate degree or College Diploma with a focus in municipal law enforcement, land use planning, or law and security administration.
Minimum of 5 years’ experience applying the principles of by-law development and enforcement, particularly with respect to the Planning Act, Municipal Act and Building Code Act; previous supervisory or team leadership experience; or an equivalent combination of related professional and lived community experience.
Certification as a Municipal Law Enforcement Officer (MLEO) with the MLEO Association.
The successful candidate will be required to complete a Criminal Record Check.

Nice To Haves

Proficient in AMANDA software is an asset.

Responsibilities

Responsible for supervising employees including hiring, administration, training and performance aspects of reporting employees.
Respond to and refer sensitive and confidential human resource issues as required.
Provide direction to support Municipal Law Enforcement Officers in completion of duties.
Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
Prepare and maintain standard operating guidelines for Municipal Law Enforcement Officers.
Respond to public complaints and inquiries with regard to by-laws and enforcement matters requiring manager review and approval.
Conduct reviews and confirm inspections completed by Municipal Law Enforcement Officers.
Develop, maintain and update systems and enforcement procedures.
Train students and Municipal Law Enforcement Officers.
Participate in the selection of education/training materials and sessions for Municipal Law Enforcement Officers.
Maintain current knowledge of all by-laws, legislation changes, and legal procedures, as they relate to by-law enforcement including pertinent case law and applicable statutes.
Actively engage in research, identify and recommend “best practices” in customer service and enforcement efficiencies.
Consult with other municipalities and levels of government in the development of by-laws, policies and procedures related to by-law enforcement.
Undertake the collection and analysis of operational statistical data to identify delivery needs and responses.
Engage in the recommendation and development of by-law amendments, policies, procedures, and service delivery improvements.
Participate in the preparation of reports to Standing Committees, community partner groups, and the general public.
Encourage and support employee participation and commitment to divisional and organizational objectives.
Actively mentor, provide development opportunities and build team performance with direct reports.
Demonstrate commitment to supporting anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and promote programs and initiatives that reflect this commitment.
Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
Track performance measures for Unit deliverables using appropriate data collection and analytics.
Fairly and consistently administer provisions of various collective agreements.
Build and encourage employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.
Participate as directed on City of London and partner organization committees and teams.
Develop and recommend budget and initiate actions to operate within fiscal plans. Monitor and report as required.
Provide operational options to Municipal Law Enforcement Officers in an effort to achieve compliance with By-laws.
Assist the Manager, Community Compliance and Animal Welfare Services as requested and perform related duties as assigned.