Supervisor-Meter Reading and Revenue Protection

Central Hudson Gas & Electric • Newburgh, NY

5d • Onsite

About The Position

The Supervisor of Meter Reading and Revenue Protection oversees their designated classified and contractor workforce and promotes the highest level of customer service and customer satisfaction by assuring meters are read, probed or electronically interrogated, and that special reads dispatch orders are completed accurately and on schedule.

Requirements

• Associate’s degree in Business, Computer Science, Finance, Information Systems or a related field and 3 years of related work experience in customer service, technical role, operations, management or business role/function. In lieu of an associate’s degree, a high school diploma or equivalent and at least 5 years of related work experience in customer service, technical role, operations, management or business role/function
• Proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly
• Excellent interpersonal, verbal and written communication skills
• Ability to develop, schedule and coordinate training for contractors and/or employees and manage multiple projects daily; strong organization and planning skills
• Ability to analyze individual and team performance, make recommendations to management personnel, and implement productivity improvements
• Ability to multitask, juggle priorities, handle difficult situations, and use good judgment
• Must demonstrate a high level of enthusiasm and willingness to learn, promote a strong work ethic, and be committed to a positive customer service approach
• Must be willing to respond to requests to work outside of normal work hours
• Valid driver’s license

Nice To Haves

• Bachelor’s degree in Business, Computer Science, Finance, Information Systems or a relevant field
• Experience and/or interest in the electric and gas utility industry
• Supervisory experience and/or experience directing logistical or field work
• SAP experience

Responsibilities

• Plans, schedules, coordinates, supervises and directs activities, safety, and functions of contractor meter readers and meter reader employees
• Collaborates with and develops good working relationships with internal stakeholder departments to maintain high levels of meter reading customer service and billing accuracy
• Provides operational control and utilization of Itron FCS and meter reading technology
• Assists with the deployment of technology and support of software; testing and installation, maintenance, upgrades, new meters, collection of data and time sensitive distribution of internal/external reports
• Provides appropriate contractor oversight and control in assigned area of responsibility by assuring appropriate use of company assets including controlling of costs, budget items, personal direct and indirect leadership, and fulfillment of organizational and personal goals and objectives
• Assists with a range of operations functions, including providing support to the Collections team
• Provides technical support, training and supervision for field personnel assigned to the department
• Responds to after-hours emergencies for gas odor calls and electric emergencies as a Supervisor-on-Call (when qualified and trained) and provides support for storm restoration efforts as needed
• Oversees safety awareness and employee safety education
• Controls, investigates, and concludes all reports of theft of service
• Assures the safekeeping and proper recording of all customer keys weekly
• Monitors and controls budget allowances for payroll (overtime), materials and supplies and purchases
• Supervisory and technical oversight of the various technology systems within the department including, but not limited to, the FCS Meter Reading System, MDC Mobile Data Collector and AMI
• Coordinates and collaborates daily with other department supervision to make safe, remove or replace damaged and/or abandoned metering installations
• Conducts monthly reviews of individual productivity as compared to metric goals and addresses any performance issues immediately

Benefits

• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with substantial company match
• Life and Travel Insurance
• Tuition Assistance
• Wellness Reimbursement Program
• Paid Holidays and Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree