Supervisor - Medical Assistant

Metro Community Provider Network Inc • Aurora, CO

11d • $25 - $30 • Hybrid

About The Position

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area.
With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you.
This role is responsible for overseeing operations across all Convenient Care clinic locations, including Geneva , Peoria , Hampden & Chambers , and Wheat Ridge .
General Purpose: The Supervisor - Medical Assistant provides supervision, training, and coaching to Medical Assistants under the supervision of the Clinical Nurse Director. This role includes direct patient care time (75%) and administrative time (25%). Administrative time includes assisting with timecard review and approval, scheduling, staffing, training, progress reviews, disciplinary action, and site meetings.

Requirements

• High school diploma or GED.
• Medical Assistant certificate of completion (MA) - Graduation from an accredited Medical Assistant Program.
• Active BLS certification.
• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to work from procedure manuals.
• Ability to travel to other clinics for coverage, as needed.
• Capability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively.
• Customer service skills, including the ability to diffuse upset patients.
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products and Electronic Health Records (EHR).
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Ability to perform basic math.
• Annual flu shot or provide an exemption.
• Tuberculosis screening and testing.

Nice To Haves

• Medical Assistant Certification preferred, but not required (CCMA, RMA, CMA)
• Additional language proficiency (bilingual) is highly preferred.

Responsibilities

• Collaborate with other site-based leaders in establishing, implementing and maintaining quality patient care, improve quality metric standards and meet the external client expectations.
• Direct training/supervision/coaching of Medical Assistants including performance appraisals, in consultation with other site-based leaders.
• Review and monitor EHR tasks (e.g. Individual and Pool In Baskets, Schedules) to ensure accurate and timely completion of patient care and follow-up.
• Responsible for completing monthly competencies for staff under their supervision.
• Demonstrate knowledge of all policies and procedures pertinent to their work area and staff under their supervision.
• Assist Clinical Nurse Director with schedule efficiency, coordinating vacation requests and sick calls to ensure appropriate clinic coverage.
• Ensures opening and closing duties are completed (including laboratory and medications) and understands quality controls in the laboratory.
• Ensure clinical support/back-office manuals and logs are maintained.
• Has knowledge of the quarantine process.
• Knowledge of storage, handling, ordering, and reconciliation Vaccine for Children supplies.
• Supports the ordering of clinic supplies.
• Performs examination, diagnostic, and treatment room procedures within scope of practice and in accordance with organization policies, procedures, and workflows.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; appropriately responding to emergency codes; communicating safety issues/concerns timely and appropriately.
• Maintains patient care and non-patient care records in a confidential, accurate, and timely manner.
• Prepares paperwork for provider signature by completing as much information as possible before submitting to provider.
• Escalates patient/customer concerns to professional/licensed staff when appropriate.
• Performs opening and closing lab procedures including quality control, autoclaving, and packaging of instruments.
• Examples of routine work/tasks include but are not limited to: coordinating a pre-visit planning session (i.e. huddle), rooming patients in preparation for their visit, pre and post visit patient care in accordance with STRIDE policies, performing “Nurse” or “Medical Assistant” visits for specimen collection or protocolized care, scheduling internal/external patient appointments, instructing/educating patients on topics appropriate to scope, maintaining adequate inventory of supplies and notifying clinic leader when supply ordering is required.
• Registers, checks-in, and checks-out patients for all services.
• Collects and uploads all necessary documentation and consents.
• Promptly and accurately updates patient records including financial and demographic information.
• Collects copayment and account balances at time of service.
• Completes annual competency assessment.
• Adheres to professional standards, policies/procedures, federal, state, and local requirements, accreditation standards.
• Updates job knowledge by participating in educational opportunities.
• Other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED