Medical Assistant Supervisor

HealthPoint Careers • Federal Way, WA

3d • Onsite

About The Position

Responsible for oversight and supervision of daily back office medical center operations, ensuring implementation and compliance with all HealthPoint policies and procedures. Compensation is dependent on skills and experience.

Requirements

• Certificate from an accredited Medical Assistant program.
• Must possess an Active Washington State Medical Assistant Certification, or an Active Washington State Interim Certification.
• Maintain current certification/licensure as a Medical Assistant in the state of Washington.
• Demonstrated operating knowledge of computers.
• Intermediate level ability with Microsoft Office, including, Excel and Outlook and electronic health records experience required.
• Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series.
• All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer.
• Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required.
• Hepatitis B. is required for clinical employees with potential exposure to blood/blood products.
• All immunizations are a condition of employment.
• Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Nice To Haves

• Three (3) plus years of Medical Assistant experience in a medical care setting, ambulatory medical care setting preferred.
• Supervisory experience in medical setting preferred.
• Ability to read and interpret technical and other complex documents.
• Ability to write routine correspondence such as letters and memos.
• Ability to present information in one-on-one and small group situations to internal and/or external clients.
• Ability to work with patients and interpreters to communicate information.
• Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood.
• Must possess the ability to problem solve, think independently, and understand consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action.

Responsibilities

• Responsible for new employee orientation, training, and shadowing of all Back Office staff.
• Provide oversight and coordinate daily assignments to ensure efficient back-office operations and completion of required duties.
• Responsible for hiring, performance management, recognition, and training of all Back Office staff.
• Responsible for providing guidance, coaching, counseling, conflict resolution, employee relations, and career development of Back Office staff by providing effective leadership.
• Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Responsible for maintaining time keeping records and establishing and maintaining daily staffing levels of Back Office staff to ensure appropriate coverage for clinic.
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the medical center back office, keeping Health Center Management advised of potential problem areas and recommending/implementing solutions as appropriate.
• Responsible for implementation and adherence to clinical processes and procedures based on Medical Practice Standing Order policies established by HealthPoint.
• Monitoring and ensuring adequate stocking of supplies, including ordering of all equipment and back-office pharmaceutical, medical and laboratory supplies and patient education materials.
• Responsible for vaccine management and reporting, upholding rules as described by HealthPoint and Public Health policies and procedures.
• Facilitate site Medical Assistant meetings, in-service meetings, and staff meetings; attend and participate in MA Supervisor meetings, organizational committees and task force activities as required.
• Coordinate patient tracking including, but not limited to, pap smears, immunizations, and laboratory.
• Monitor and confer with Health Systems Administrator to ensure clinic equipment is functioning properly and maintain repair, maintenance, and calibration schedules.
• Must perform all duties required of HealthPoint Medical Assistants at expected performance levels.
• Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.
• Demonstrates respectful, professional, appropriate behavior and leadership ability that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Participate in HealthPoint collaborative to improve patient care.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Facilitate communications among the Back Office staff regarding procedures, changes, clarifications, and distribution of pertinent materials.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees.
• 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree