Supervisor - Manufacturing

RR Donnelley•Plover, WI

About The Position

Supervises and directs employees in the fulfillment department, including kitting/fulfillment and pick-pack, to ensure accurate, seamless operations across shifts, departments, and vendors. Applies sound management principles to manage and develop employees, skills, and processes. The role coordinates with customer service, scheduling, manufacturing departments, other locations, and vendors to support timely production and delivery of customer products. It plans and schedules workflow, monitors departmental goals and budgets, supports employee relations and training, and drives process improvement while maintaining adherence to safety, quality, ISO, SOP, and other regulatory requirements. The position requires broad technical knowledge in commercial print and/or fulfillment, demonstrated people-management and work-direction abilities, strong communication skills, and comfort learning and using business systems. A bachelor's degree in Business, Manufacturing, or a related field is preferred. At least three years of comprehensive multi-shift department management experience in a manufacturing environment is required; printing or fulfillment experience is preferred. The national pay range is $65,800 to $102,600 per year, subject to variation based on factors including geography, education, skills, experience, proficiency, performance, and shift. Depending on the role, compensation may also include a bonus, commission, or incentive program. Offers are contingent on successfully completing a pre-employment background check and drug screen. RRD requests that candidates refrain from using AI tools during interviews to support an authentic and secure hiring process.

Requirements

Broad technical knowledge in the commercial print and/or fulfillment field.
Demonstrated ability to manage people and direct work activities successfully.
Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
Knowledge of Windows applications, Microsoft Office products, and database systems.
Ability to learn and leverage new systems.
Process-focused approach and demonstrated ability to drive process improvement.
Flexibility to multitask, shift focus, and reprioritize as situations dictate.
Demonstrated ability to proactively approach problems and drive for results.
Three or more years of comprehensive multi-shift department management experience in a manufacturing environment.

Nice To Haves

Bachelor's degree in Business, Manufacturing, or a related field is preferred.
Printing or fulfillment environment experience is preferred.
Experience with WCSS, WBS, Monarch Foundation, DPrint, and FM Pro ship schedules is a plus.

Responsibilities

Supervise employees in the kitting/fulfillment and pick-pack departments.
Direct employee activities to ensure accurate communication and seamless operations across shifts, departments, company locations, and vendors.
Promote employee efficiency and morale through leadership and sound management and human-relations practices.
Maintain knowledge of manufacturing processes, ISO and SOP requirements, continuous improvement, equipment, safety, and other regulatory requirements.
Coordinate with customer service, scheduling, manufacturing departments, other locations, and vendors to ensure timely production and delivery of customer products.
Plan and schedule departmental workflow, modifying schedules as business needs require, and organize work for efficient operations.
Establish and meet departmental goals for safety, quality, continuous improvement, and KPIs.
Administer policies and procedures and recommend changes as necessary.
Follow positive employee-relations practices and select or recommend candidates for hiring, promotion, recognition, discipline, or termination, maintaining appropriate documentation.
Track and control departmental expenditures and labor costs to comply with plant and department budgets.
Provide reporting and analysis to management.
Troubleshoot processes, work with team members to resolve issues, and request additional resources as needed.
Promote a positive work environment, sound training programs, and adherence to ISO work instructions and procedures.
Work with other departments to ensure work accuracy and timely shipment of products to customers.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Voluntary supplemental insurance coverages
Tuition assistance
Maternity leave
Adoption assistance
Employer/partner discounts
Depending on the role, participation in a bonus, commission, or incentive program