Supervisor, Manufacturing Quality Control
About The Position
ARC’One, our manufacturing facility in New Westminster, is home to a team of skilled makers and technicians who bring Arc’teryx products to life. Located near our Design Center, the facility plays an important role in how we prototype, test, refine and manufacture the technical gear we are known for. Some of our most technically complex products including Alpha SV and new product pilots are built here. The facility also supports ReBIRD repair and renewal programs, helping extend the life of Arc’teryx gear. This is hands-on, precision work where craftsmanship, problem-solving and continuous improvement come together on the production floor. The Manufacturing Quality Control team ensures that all product manufactured at ARC’One meets the quality standards and expectations of Arc’teryx. Our core duty is to ensure a positive customer experience and uphold the integrity of the brand.
Requirements
- 3+ years’ experience in manufacturing and quality with experience in a leadership role
- 2+ years’ experience developing and/or executing quality management systems
- Motivated problem solver and have a thorough understanding of RCA and CAPA methods
- Experienced in interpreting and analyzing data to communicate and drive decisions
- Knowledge of apparel production systems as well as quality management systems
- Experience working with PowerBI, Smartsheets, and Microsoft Excel
- Strong leadership and team building skills
- Strong verbal and written communication skills
- Detail oriented and ask the right questions
- Ability to tactfully manage multiple interests and priorities
- Remain highly flexible and adaptable when faced with ambiguity
- Effectively balance autonomy and collaboration
- Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Fluency in a second language
Nice To Haves
- Lean Six Sigma Green Belt is ideal
- Passion for getting outside and living it
- Interest of involvement in activities that we make products for
Responsibilities
- Manage quality systems in raw materials/receiving, cutting and bundling, and production areas
- Lead and develop the Production inline and final QC team to ensure effective growth of the team
- Motivate and guide the quality team using effective communication, training, and team building skills
- Develop and implement Quality training programs to ensure Arc’teryx quality standards are efficiently upheld
- Oversee non-conformances and ensure completion of root cause analysis of quality issues through collaboration with Production, Engineering, and Quality teams to result in effective implementation of corrective and preventive actions
- Seek opportunities for improvement and drive standardization of quality and production
- Analyze KPIs to identify key areas of opportunity and celebration
- Utilize data to communicate prioritization to internal and external teams
- Support New Product Introduction and develop and implement robust changeover processes
- Collaborate with subject matter experts to create inspection plans for new and existing finished goods and raw materials
- Assess product quality challenges and collaborate with appropriate collaborators to problem solve and define next steps
- Work closely with the Acceptable Quality Level (AQL) Finished Goods Inspection team to build training and alignment of standards across brand quality teams
- Developing internal Quality training programs
- Developing non-conformance escalation procedures
- Defining inspection plans and processes
Benefits
- Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Parental leave top-up and a nesting period for new parents.
- Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
