Supervisor - Maintenance Processing

Penske • Reading, PA

6h

About The Position

The Warranty Financial Supervisor oversees accurate and timely submission of warranty claims to original equipment manufacturers (OEMs) for Class 4 through Class 8 commercial trucks, tractors, and related equipment. The role leads five Claim Keyers and two Claim Submission Specialists who handle claim entry, submission, and resolution of OEM turnarounds and submission errors.

Combining team leadership, warranty operations, and financial oversight, the supervisor maintains efficient workflows, ensures compliance with OEM requirements, monitors team performance, and supports accurate recording and reconciliation of warranty-related financial transactions. A solid financial and accounting background is essential.

Success is measured by claim submission accuracy and timeliness, team productivity, resolution of outstanding OEM exceptions, the accuracy of journal entries and account reconciliations, adherence to financial controls, and continuous improvement in departmental efficiency. Regular, predictable, full attendance is an essential function. The successful candidate must complete a Penske employment application, submit to a background investigation covering past employment, education, and criminal history, and complete a drug screening.

The position's physical and mental demands include reading, verbal and written communication, remembering and analyzing information, and understanding instructions or guidelines. Duties may require standing, walking, and sitting; frequent use of hands to touch, handle, and feel; reaching with hands and arms; and occasionally lifting or moving up to 25 pounds/12 kilograms. Required vision abilities include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Solid financial and accounting background, including experience with journal entries, general ledger activity, and account reconciliations.
• Experience in warranty administration, financial operations, or claim processing.
• Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail.
• Proficiency in Microsoft Excel, financial reporting tools, and business management systems.
• Excellent communication skills and the ability to work effectively with internal departments and OEM representatives.
• Regular, predictable, full attendance is an essential function of the job.
• Complete a Penske employment application, background investigation covering past employment, education, and criminal history, and drug screening.
• Ability to perform the described physical and mental demands, including occasional lifting or moving up to 25 pounds/12 kilograms; reasonable accommodations may be made.

Nice To Haves

• Degree in accounting, finance, business administration, or a related field; equivalent experience may be considered.
• Warranty administration, financial operations, or claim processing experience in the heavy-duty transportation, commercial truck, automotive, or equipment industries.
• Prior supervisory or team leadership experience.

Responsibilities

• Supervise, coach, and develop seven employees; assign workloads, establish productivity and quality standards, monitor performance, and provide ongoing training and feedback.
• Oversee accurate, complete, and timely submission of warranty claims in accordance with OEM policies, documentation requirements, and deadlines.
• Direct the resolution of OEM turnarounds, rejected claims, and submission errors; monitor outstanding items and coordinate with OEM representatives and internal departments to resolve issues.
• Prepare and review warranty-related journal entries, ensuring transactions are accurately recorded in the general ledger and supported by appropriate documentation.
• Perform and oversee account reconciliations, investigate discrepancies, resolve outstanding items, and ensure the accuracy and integrity of warranty-related financial balances.
• Monitor productivity, submission accuracy, processing turnaround times, error rates, and outstanding exceptions; provide management with reporting and recommendations.
• Identify opportunities to improve claim processing, strengthen financial controls, reduce rework, and enhance operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed