Supervisor, Luggage Handler

Holland America/Princess Alaska-Yukon Land Operations•Denali, AK

117d•Onsite

About The Position

The Supervisor, Luggage Handler leads a team responsible for collecting, loading, sorting, storing, and distributing guests’ luggage at Holland America Denali Lodge. The role helps ensure guests’ belongings are handled safely and accurately from arrival through delivery to their rooms, while contributing to a welcoming guest experience and smooth lodge operations. The supervisor may also assist with guest services, front desk, and housekeeping during busy periods or unexpected events, communicate with colleagues by radio, and respond to alarms or emergencies in accordance with company policies and procedures.

Requirements

Must be able to lift 50 lbs./23 kg.
Valid driver’s license that is not revoked or suspended, with fewer than three moving violations; a Motor Vehicle Report will be requested.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work while maintaining attention to time constraints in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for at least 8 hours per day.

Responsibilities

Supervise and motivate the luggage team.
Transfer luggage between loading areas, vehicles, and guest rooms.
Organize, sort, tally, tag, and label guest luggage daily.
Ensure safe storage and collect and distribute ticketing for guests’ personal items and hand-carried luggage.
Greet guests and provide escort or transportation to rooms and other locations as needed.
Deliver messages and guest amenities, run errands, and provide prompt, courteous customer service.
Assist with misplaced or damaged luggage.
Communicate frequently with supervisors and team members via radio about service or technical updates, requests, or concerns.
Assist with guest service, front desk, and housekeeping duties during peak periods and unexpected events, such as power outages.
Respond to alarms and assist during emergencies in accordance with company policies, procedures, and guidelines.