Supervisor, Luggage Handler

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

117d

About The Position

The Supervisor, Luggage Handler oversees luggage handling operations and a team of luggage handlers and luggage truck drivers. The role helps ensure guests’ belongings are collected, transported, and distributed throughout their Alaskan journey. It is based in Anchorage Transportation and Guest Services and is seasonal, full-time employment.

Requirements

Must regularly lift 50–75 pounds, sometimes above head level.
Must have a current valid driver’s license and three years of clean driving record; a Motor Vehicle Report will be requested.
Must meet the company’s clean driver eligibility requirements.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to communicate clearly with customers, employees, and management.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for at least eight hours per day.

Nice To Haves

Three years of experience in positions involving luggage handling operations.

Responsibilities

Supervise and motivate luggage handlers and luggage truck drivers, along with the unit’s activities and operations.
Coordinate and monitor logistics for luggage handling operations.
Load and unload luggage from trucks, motorcoaches, and luggage vans at various properties and the airport.
Organize, sort, tally, tag, and label guest luggage daily.
Assist with misplaced and damaged luggage.
Communicate with managers, supervisors, and team members about updates, requests, and concerns.
Assist during emergencies in accordance with company policies, procedures, and guidelines.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.