Supervisor, Luggage Handler

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

108d•Onsite

About The Position

The Supervisor, Luggage Handler leads the luggage team in collecting, loading, sorting, and distributing guest luggage so that guests’ belongings follow them throughout their Alaskan journey. The role also supports guests with luggage storage, room escorts, transportation, messages, amenities, and errands, while providing prompt and courteous customer service. The supervisor coordinates with supervisors and team members by radio, assists with misplaced or damaged luggage, and may help with guest services, front desk, and housekeeping during busy periods or unexpected events. The position may also involve responding to alarms and assisting during emergencies in accordance with company policies, procedures, and guidelines.

Requirements

Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Must be able to lift 50 lbs./23 kg.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Supervises and motivates the luggage team.
Transfers luggage to and from guest rooms, loading areas, and various vehicles.
Organizes, sorts, tallies, tags, and labels guest luggage daily.
Ensures safe storage and collects and distributes ticketing for guests’ personal items and hand-carried luggage.
Greets guests and provides escorts or transportation to rooms and other locations as needed.
Delivers messages and guest amenities, and runs errands while providing prompt and courteous customer service.
Assists with misplaced and damaged luggage.
Communicates frequently with supervisors and team members by radio regarding service or technical updates, requests, or concerns.
Assists with guest service, front desk, and housekeeping duties during peak periods and unexpected events, such as power outages.
May respond to alarms and assist during emergencies in accordance with company policies, procedures, and guidelines.