Supervisor, Luggage Handler

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

114d

About The Position

The Supervisor, Luggage Handler leads a team responsible for collecting, loading, transporting, and distributing guests’ luggage throughout their Alaskan journey. The position supervises luggage handlers and luggage truck drivers, coordinates daily logistics, and helps ensure luggage is accurately organized and moved between company properties and the airport. The supervisor communicates with managers and team members, supports the resolution of misplaced or damaged luggage, and maintains operational records in accordance with company policies and guidelines.

Requirements

Three years of experience in positions involving luggage handling operations is preferred.
Current valid driver’s license and three years of clean driving record; a Motor Vehicle Report will be requested.
Must meet the company’s clean driver eligibility requirements.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the company is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to communicate clearly with customers, employees, and management.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, or work on feet for at least eight hours per day.
Ability to regularly lift 50–75 pounds, sometimes above head level.

Nice To Haves

Three years of experience in positions involving luggage handling operations.

Responsibilities

Supervise and motivate luggage handlers and luggage truck drivers, and oversee the unit’s activities and operations.
Coordinate and monitor logistics for luggage handling operations.
Load and unload luggage from trucks, motorcoaches, and luggage vans at company properties and the airport.
Organize, sort, tally, tag, and label guest luggage.
Assist with misplaced and damaged luggage.
Communicate with managers, supervisors, and team members regarding updates, requests, and concerns.
Assist during emergencies in accordance with company policies, procedures, and guidelines.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.