Supervisor, Low Barrier Shelter 2AC

Trinity Health•Pittsburgh, PA

About The Position

The Supervisor, Low Barrier Shelter oversees daily shelter operations to ensure they run smoothly and effectively while maintaining a safe and respectful environment. The supervisor leads and supports shelter staff, manages client services, and works to improve operations in alignment with the organization’s mission and values. The role oversees shelter staffing and daily operations, including client intake, bed assignments, and service coordination. It ensures the facility is clean, safe, and welcoming; staff receive training and performance support; and client services are delivered in a low-barrier, non-judgmental manner that respects each individual’s dignity and rights. The supervisor also handles client concerns and conflicts, supports crisis intervention, and coordinates access to resources and case management. The position is responsible for operational compliance, safety protocols, drills, and emergency preparedness. Administrative duties include maintaining records, preparing reports, and assisting with budgeting and resource allocation. The supervisor also builds relationships with community partners, represents the shelter at community meetings and events, and collaborates with other agencies to provide comprehensive client support. This is an exempt, full-time salary position. The stated schedule is 9 a.m.–7 p.m., every other weekend, and other shifts as needed to meet program needs. The position requires a valid driver’s license, ability to drive an organization vehicle, pre-employment drug screening, and the ability to lift and move objects as needed.

Requirements

Bachelor’s degree and 2 years of experience, or high school diploma/equivalency and 4 years of experience; a combination of education and experience may be accepted.
Act 33/34/73 clearances.
Valid driver’s license and ability to drive an organization vehicle.
Pre-employment drug screen.
Excellent written and oral communication skills.
Strong attention to detail related to documentation, deadlines, and other deliverables.
Strong understanding of low-barrier shelter models and best practices in homeless services.
Ability to manage multiple tasks, work under pressure, and handle crisis situations effectively.
Empathy, cultural competence, and commitment to serving individuals experiencing homelessness.
Ability to lift and move objects as needed for shelter operations.

Nice To Haves

One year of experience as a supervisor or lead.
Experience in homeless services, mental health, counseling, health services, and/or supportive services programs for vulnerable and at-risk populations.

Responsibilities

Supervise and manage shelter staff, including shift leaders, case managers, and support staff.
Oversee daily shelter operations, including client intake, bed assignments, and service coordination.
Ensure the shelter environment is clean, safe, and welcoming for clients.
Train, guide, and support staff, including onboarding new employees.
Conduct staff meetings to address issues, review policies, and provide updates.
Evaluate staff performance and provide feedback and support for professional development.
Develop and implement client support programs, including access to resources, case management, and crisis intervention.
Address client concerns and resolve conflicts professionally and compassionately.
Ensure shelter services are delivered in a low-barrier, non-judgmental manner that respects clients’ dignity and rights.
Ensure shelter operations comply with applicable regulations and organizational policies and procedures.
Implement and enforce safety protocols and conduct safety drills and emergency preparedness training.
Maintain accurate shelter records, including client intake forms, incident reports, and inventory.
Prepare and submit reports on shelter activities, client statistics, and other relevant data.
Assist with shelter budgeting and resource allocation.
Build and maintain relationships with community partners, service providers, and stakeholders.
Represent the shelter at community meetings, forums, and events to advocate for the needs of the homeless population.
Collaborate with other agencies to ensure comprehensive support for clients.