Supervisor, Leave of Absence

ACCO Engineered Systems•Pasadena, CA

About The Position

The Supervisor, Leave of Absence role oversees the daily operational management and continuous improvement of the business's leave of absence, disability, and related employee benefit programs. As a key cross-functional partner, this role connects HR leadership, payroll, employees, brokers, and third-party carriers to ensure compliant and seamless program delivery. A typical day involves managing team workflows, providing ongoing direction, escalation support, and evaluating complex or escalated leave cases, monitoring compliance trends, and analyzing operational metrics.

Requirements

Comprehensive working knowledge of federal, state, and local employment and leave laws, including FMLA, CFRA, PFL, ADA, and ACA.
Proven leadership abilities with experience supervising, mentoring, or leading administrative personnel.
Exceptional written and verbal communication skills, with a demonstrated ability to explain complex policy details to diverse audiences.
Customer-centric approach with strong interpersonal skills to navigate sensitive employee situations compassionately and professionally.
Demonstrated capability in tracking metrics, building analytical reports, and leading project schedules.
Advanced proficiency in HRIS systems, vendor management portals, and Microsoft Excel functions (data modeling, formulas, importing/exporting).
Strong critical-thinking and problem-solving skills with a track record of resolving escalated compliance or case management issues independently.
Minimum of 5 years of HR experience with a primary emphasis on leave of absence administration.
Bachelor’s degree or equivalent work experience.

Nice To Haves

Prior supervisory or team leadership experience in a human resources or benefits environment.
Certified Leave Management Specialist (CLMS), Certified Professional in Disability Management (CPDM), or SHRM/HRCI certification.

Responsibilities

Oversees and administers comprehensive Leave of Absence (LOA), disability, and benefit programs across the business in alignment with internal policies.
Directly supervises and provides guidance to Leave of Absence staff, including the Senior HR Administrator, overseeing daily workload, performance management, and professional development.
Serves as the primary escalation point for complex LOA inquiries, advising employees, managers, and HR partners on medical, parental, military, disability, and personal leaves.
Manages third-party vendor performance and Leave Administration Service operations to ensure service level compliance and high-quality employee support.
Audits leave data, adjusted hours, pay status, and benefit premium billings on a regular cadence across HRIS and payroll systems to maintain data integrity.
Partners with legal counsel, HR leadership, and insurance brokers to ensure program compliance with changing federal, state, and local legislation.
Tracks key operational metrics, generates analytical leave reports, and manages department project schedules to streamline leave processes.
Oversees digital leave resources, Benefits Portal content, new hire onboarding materials, and employee communications to maintain clarity and compliance.
Perform other duties as assigned.