Leave of Absence Representative

Fleet Farm Careers • Appleton, WI

5d

About The Position

At Fleet Farm, our Team Members are at the heart of everything we do. The HR Service Center plays a vital role in supporting that commitment by delivering responsive, consistent, and high-quality HR support across the organization. In our HR Service Center, we are focused on creating a best-in-class employee experience through operational excellence, continuous improvement, and strong partnerships across Human Resources. Our team collaborates closely with District HR Managers, Benefits, Payroll, Leave Administration, Employee Relations, Talent Acquisition, and HR Leadership to provide seamless support and resolution for Team Members.

Requirements

• Associate Degree in Human Resources, Business, or a related field, or equivalent experience.
• 4–6 years of Human Resources experience, including employee support, leave administration, benefits, payroll, employee relations, HR operations, or related disciplines.
• Working knowledge of UKG systems, including Core HR, Recruiting, and Workforce Management.
• Strong understanding of HR policies, practices, and employment-related processes.
• Strong analytical and problem-solving skills with the ability to independently research and resolve inquiries.
• Excellent customer service and communication skills, including patience, attentiveness, and professionalism.

Responsibilities

• Process request for leave of absence under FMLA, ADA, and state leave programs, correspond with employees and managers and update HR tracking systems.
• Manage and resolve sensitive employee matters related to leave administration, accommodations, payroll concerns, policy interpretation, workplace concerns, benefits, and employee relations.
• Serve as the primary escalation point for complex employee inquiries and HR Service Center cases.
• Conduct thorough case investigations by gathering information, reviewing documentation, partnering with stakeholders, and ensuring timely follow-up and resolution.
• Collaborate with Benefits, Payroll, Leave Administration, Employee Relations, Legal, Talent Acquisition, District HR Managers, and other internal partners to resolve escalated issues.
• Maintain ownership of assigned cases from intake through resolution while ensuring accurate documentation within the case management system.
• Support quality assurance efforts by reviewing case documentation and promoting consistent service delivery.
• Handle highly confidential and sensitive information with discretion, professionalism, and sound judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree