Leave of Absence Coordinator

Sedgwick•Indianapolis, IN

12d•Hybrid

About The Position

This role analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military, and company-specific leaves to make determinations based on client plans, state, and federal regulations. The coordinator ensures that ongoing claim management is within company service standards and industry best practices. The position is part of a team that thrives together, collaborating in person and embracing a flexible hybrid work style. The company offers a stable, consistent work environment, comprehensive training, dedicated mentorship, and career development opportunities.

Requirements

High school diploma or GED required.
One (1) year of administrative/general office experience or equivalent combination of education and experience required.
Knowledge of state and federal FMLA regulations
Excellent oral and written communication, including presentation skills
Proficient computer skills including working knowledge of Microsoft Office
Analytical and interpretive skills
Strong organizational and multitasking skills
Excellent interpersonal skills
Ability to exercise judgement in accordance with well-defined policies and procedures
Ability to work in a team environment
Ability to meet or exceed performance competencies as required by program

Nice To Haves

State certification or licensing in statutory leaves is beneficial.
FMLA administration experience preferred.

Responsibilities

Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
Maintains professional client relationships and provides excellent customer service.
Meets the organization’s quality program(s) minimum requirements.
Performs other duties as assigned.