Supervisor, Leave Administration
About The Position
The Supervisor, Leave Administration leads the day-to-day delivery of employee leave programs and oversees a team responsible for accurate, timely, and consistent case administration. The role ensures compliance with applicable federal, state, and local requirements and Company policies; provides guidance on complex or escalated cases; and partners with employees, leaders, HR, Payroll, Benefits, Legal, and third-party administrators to coordinate leave, pay, benefits continuation, accommodations, and return-to-work activities. The Supervisor monitors service, quality, productivity, and compliance metrics, strengthens operational controls, and drives process improvements that support a positive employee experience and effective risk management. The role also supports employee and manager education, participates in Benefits, HR technology, and employee experience projects, assists with vendor reviews and implementations, prepares reports and process documentation, provides backup for related Benefits Administration activities, and represents Leave Administration in cross-functional meetings and continuous improvement initiatives.
Requirements
- At least 5 years of progressive experience administering employee leave programs.
- At least 1 year leading people, projects, or workflow.
- People leadership skills, including coaching staff, allocating work, managing performance, and building team capability.
- Leave case management skills, including applying policy and regulatory requirements to complex, sensitive, and escalated cases.
- Communication skills to explain complex requirements clearly and communicate with empathy, discretion, and professionalism.
- Data analysis skills to use metrics and audits to identify trends, risks, service gaps, and improvement opportunities.
- Proficiency with HRIS, leave management platforms, reporting tools, and Microsoft Office applications.
Nice To Haves
- Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent relevant experience may be considered.
- Multi-state experience.
Responsibilities
- Supervise day-to-day Leave Administration operations and team workload to ensure accurate, timely, and consistent case management and employee service.
- Lead, coach, schedule, and develop Leave Administration staff; set performance expectations, provide feedback, and support cross-training and succession readiness.
- Oversee administration of federal, state, and local leave programs and Company policies, including FMLA, military leave, paid parental leave, disability-related leaves, and required accommodations.
- Review complex, escalated, or high-risk leave cases and guide the team on eligibility determinations, notices, documentation, intermittent leave, return-to-work requirements, and case resolution.
- Partner with HR, Employee Relations, Legal, Payroll, Benefits, managers, employees, and third-party administrators to coordinate leave decisions, pay impacts, benefits continuation, and return-to-work activities.
- Monitor service levels, case aging, quality, productivity, and compliance metrics; analyze trends and implement corrective actions and process improvements.
- Maintain procedures, templates, controls, and audit-ready records; perform quality reviews and support internal and external audits.
- Stay current on leave laws, regulations, and industry practices, and translate changes into operational guidance, training, communications, and system or process updates.
- Protect confidential employee and medical information and ensure records comply with privacy, retention, and access requirements.
- Support employee and manager education sessions on leave programs, procedures, and available resources.
- Participate in Benefits, HR technology, and employee experience projects that affect leave administration.
- Assist with vendor performance reviews, testing, implementations, and issue resolution.
- Prepare recurring and ad hoc reports, presentations, and process documentation for stakeholders.
- Provide backup support for related Benefits Administration activities during peak periods or absences.
- Represent Leave Administration in cross-functional meetings and continuous improvement initiatives.
- Perform other duties and special assignments consistent with the role’s scope and level.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
