Supervisor-LCE Project Coordination

Ent Credit Union•Colorado Springs, CO

9h•$71,000 - $82,600•Onsite

About The Position

As the LCE Project Coordinator Supervisor, you will operate at the heart of our mission, blending strategic planning with empathetic, people-first execution. In this leadership role, you won't just manage tasks-you will lead with heart and curiosity, guiding and developing a team of project coordinators while fostering a supportive workplace where everyone feels safe, accepted, and empowered to thrive. You will champion collaboration over silos, navigating complex interdependencies across regulatory and fintech workstreams to build unity and shared accountability across business lines. We are seeking a purpose-driven leader who combines a strong execution mindset with the analytical rigor required to honor our cooperative principles, ensuring compliance, risk management, and responsible fiscal stewardship. The ideal candidate brings hands-on production experience, an ability to meet people where they are, and a talent for communicating progress clearly and transparently. You will listen first, experimenting and adjusting with intention to solve scheduling conflicts, maintain momentum, and elevate project delivery excellence across multiple concurrent programs. If you are a process-oriented, adaptable leader who is ready to roll up your sleeves, one that blends the agile ingenuity of a start-up with the stable, trusted presence of an established financial cooperative-we invite you to help us create a culture built on empathy, belonging, and collective success.

Requirements

4+ years of project coordination/management experience, including 1+ year in Financial Services.
Human First: Exceptional communication, interpersonal, and mentoring abilities rooted in curiosity and active listening.
Agile with Intention: Adaptable, self-motivated, and bold enough to try new approaches while remaining disciplined enough to learn from them.
Driven by Purpose: A results-driven mindset with a track record of meeting organizational goals through clarity, consistency, and ethical responsibility.
One Team, Many Strengths: Proven ability to build relationships, delegate effectively, and model shared accountability.
Solid understanding of financial business operations and banking goals.
Working knowledge of project management and business analysis methodologies.
High attention to detail, strong analytical capabilities, and excellent presentation skills.
Ability to assess project health and adapt scope or timelines transparently to achieve optimal, people-centric outcomes.
Financial Literacy: A deep understanding of banking operations.
Proficiency in Workfront, Jira, Asana, or MS Project; advanced skills in Excel.

Nice To Haves

Bachelor's Degree in Computer Science, IT, Business, or a related field preferred.
1+ experience managing direct reports or leading cross-functional teams with a focus on trust and teamwork
Experience in strategic communications, change management, and developing KPIs/success metrics focused on human and operational impact.
Certified Scrum Master (CSM), Project Management Professional (PMP), Agile Certified Practitioner (ACP), or similar certification as approved by upper management.

Responsibilities

Supervise and coach a team of Project Coordinators, leading with empathy and respect to guide their professional development and workload management.
Foster belonging and psychological safety while overseeing core supervisory responsibilities, including time-off approvals, performance evaluations, and supportive feedback.
Celebrate differences and intentionally assign roles and responsibilities based on individual strengths, capabilities, and unique perspectives.
Manage the full lifecycle of multiple concurrent projects (e. g., digital banking enhancements, regulatory compliance audits, branch integrations) by choosing collaboration and partnership over silos.
Develop and maintain a comprehensive project performance database to track milestones, share credit, and measure collective success.
Coordinate cross-LCE intake, workflow, and execution processes, ensuring seamless experiences and efficient resource allocation.
Serve as a clear, intentional liaison between LCE leadership and key stakeholders, ensuring promises are kept and critical information is escalated with care.
Partner with business leaders to identify, monitor, and report on success measures that define impact by how well we serve our members and each other.
Implement automated reporting tools, standardized templates, and streamlined workflows to maximize productivity.
Create space to innovate within clear guardrails, using tools to help the team experiment, reflect, and purposefully adjust course when needed.
Identify early warning indicators and risks within project timelines.
Resolve escalated issues, providing ethical, recommended solutions that ensure all project components remain compliant, organized, and aligned with our commitments.
Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.