Care Coordination Supervisor

Passionately Pets • Alexandria, VA

1d • $45,000 - $50,000 • Hybrid

About The Position

Passionately Pets, a growing In-Home Pet Sitting and Dog Walking company, is seeking a Care Coordination Supervisor who has experience working in the pet care services industry. This role will be responsible for directing the day-to-day operations in partnership with the rest of the Care Concierge Team. The ideal candidate works well independently, has strong leadership and communication skills, and desires a career in the pet care industry.

Requirements

• Able to accommodate a very flexible and ever changing schedule.
• Available to be on call days, nights, weekends and holidays.
• Lives in Northern Virginia in our service area, preferably within 5 miles of 22301 (Del Ray).
• Intelligent, self-starter who can work independently.
• Reliable and punctual.
• Strong communication and interpersonal skills.
• Strong customer service background.
• Thrives at maintaining organization in a busy environment.
• Has an insured vehicle in good working order.
• Possess the ability to multitask and strong organizational skills.
• Has space and the computer equipment required for a home office.
• Upholds a respectable appearance.
• Proven management experience, preferably in the pet care services industry.
• Feels comfortable with pets of all types, sizes, breeds and personalities.
• Knowledge or an interest in gaining knowledge in pet training, behavior, care and nutrition.
• Willing to complete and pass a thorough criminal background check.
• Commitment of a minimum of 2 years is required, although longer is preferred.

Responsibilities

• Assist in managing employee relations while maintaining accountability, quality and safety within the pet sitting, dog walking and office departments.
• Help coordinate hiring needs for pet sitting, dog walking and office departments.
• Help to train and develop Team members, including constructive feedback as well as Performance Reviews.
• Enforce all policies, standards and procedures to provide an outstanding client experience.
• Facilitate all potential client communications and scheduling of consultations. Perform some consultations.
• Maintain & ensure Client Profile and Schedule integrity (documents, communication, Notes, etc).
• Help to create and manage staff schedules to ensure all assignments are covered.
• Cover midday Dog Walking and Vacation Pet Sitting assignments in the field whenever necessary.
• Follow the responsibilities detailed in the Job Descriptions for Midday Dog Walker & Vacation Pet Sitter when performing those duties and enforce all rules, protocols and instructions.
• Assist in managing the key control protocol.
• Capture content from visits, events and staff for social media use.
• Provide the highest level of customer service to our clients, including managing any customer complaints in a professional and timely manner.
• Support the development of policies, forms and tools to increase company efficiency and risk management.
• Act as an ambassador for our brand at networking events, community pet events and all other opportunities as presented.
• Keep Care Concierge Team and Owner informed at all times.

Benefits

• Pet CPR & First Aid Training
• Eligible For Health Insurance Reimbursement & Paid Time Off (after introductory period)
• Eligible For 401K With Company Match (after introductory period)
• Discounted Pet Care Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed