Care Coordination Supervisor

First 5 Alameda County•Alameda, CA

13h•$85,000 - $123,000•Remote

About The Position

Under general direction, this role supervises the Help Me Grow Centralized Access Point Child Development Care Coordinators to ensure provision of service to community members in an accessible, coordinated, and family-centered approach; assigns caseloads and monitors cases in progress; approves case closures; ensures program performance targets are met; and performs related duties as assigned. Plans, assigns caseload, reviews, and supervises the work of Help Me Grow (HMG) child development care coordination staff in the Pediatric Care Coordination department; trains staff in program protocols and procedures, evaluates employee performance, and supports hiring, training, performance management, and staff development. Oversees the HMG incoming referral process, ensures staff accurately and consistently code and notate entries into the database to support billing; provides quality control and maintains data integrity. Monitors program activities and team performance; identifies opportunities for improving service delivery and procedures; provides recommendations concerning progress changes; reviews program data with appropriate management staff; implements improvements to enhance efficiency and service quality; maximizes effectiveness and ensures alignment with department’s mission. Participates in the development and implementation of goals, objectives, work plans, policies and priorities for the department; recommends within department policy, appropriate service, and staffing levels; recommends and administers policies and procedures. Identifies barriers to outreach efforts and client and/or provider concerns related to barriers in access to care; reports issues with program implementation to program management Participates in collaborative program and data system planning; assists with the development of protocols and procedures to ensure quality in service delivery.

Requirements

Three years of increasingly responsible experience in family support services, case management, Help Me Grow, or similar community-based programs.
Equivalent to an associate degree with major coursework in social services, early childhood development, or closely related field.
Knowledge of principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
Knowledge of principles and practices of leadership.
Knowledge of principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Knowledge of local Alameda County community resources available to families.
Knowledge of motivational interviewing and counseling skills, and techniques.
Knowledge of engagement strategies for effective community outreach (families and providers).
Knowledge of strategies for effective problem solving and identification of systems issues.
General knowledge of program planning and program monitoring/quality assurance methodologies.
Knowledge of research methods and techniques.
Knowledge of principles and procedures of record keeping technical report writing and preparation of correspondence.
Knowledge of techniques for providing high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
Strong understanding of CalAIM, Community Health Worker (CHW) Benefit, Medi-Cal managed care operations, and experience developing operational workflows.
Knowledge of Enhanced Care Management (ECM) and Help Me Grow.
Knowledge of early childhood delivery systems, pediatric preventive care and social determinants of health.
Knowledge in serving families accessing and navigating health care, developmental and behavioral services.
Knowledge of modern equipment and communication tools used for work functions and program, project and task coordination, including computers and software programs relevant to work performed.
Ability to select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
Ability to assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
Ability to use data for program monitoring, quality improvement, and reporting.
Ability to ensure the maintenance and retention of complex records, files, reports, and other documents.
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Ability to prepare clear and concise reports, correspondence, documentation, and other written materials.
Excellent communication, facilitation, and partnership-building skills.
Ability to guide teams through change in a fast environment; leadership, problem-solving and adaptability skills.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Must live and work in California.

Nice To Haves

Bilingual English/Spanish is preferred but not required.

Responsibilities

Supervises the Help Me Grow Centralized Access Point Child Development Care Coordinators.
Ensures provision of service to community members in an accessible, coordinated, and family-centered approach.
Assigns caseloads and monitors cases in progress.
Approves case closures.
Ensures program performance targets are met.
Plans, assigns caseload, reviews, and supervises the work of Help Me Grow (HMG) child development care coordination staff.
Trains staff in program protocols and procedures.
Evaluates employee performance.
Supports hiring, training, performance management, and staff development.
Oversees the HMG incoming referral process.
Ensures staff accurately and consistently code and notate entries into the database to support billing.
Provides quality control and maintains data integrity.
Monitors program activities and team performance.
Identifies opportunities for improving service delivery and procedures.
Provides recommendations concerning progress changes.
Reviews program data with appropriate management staff.
Implements improvements to enhance efficiency and service quality.
Maximizes effectiveness and ensures alignment with department’s mission.
Participates in the development and implementation of goals, objectives, work plans, policies and priorities for the department.
Recommends appropriate service and staffing levels within department policy.
Recommends and administers policies and procedures.
Identifies barriers to outreach efforts and client and/or provider concerns related to barriers in access to care.
Reports issues with program implementation to program management.
Participates in collaborative program and data system planning.
Assists with the development of protocols and procedures to ensure quality in service delivery.

Benefits

Medical, Dental, & Vision Coverage
$1,500 credit per year to spend on benefits
Health and Dependent Care Flexible Spending Accounts (FSAs)
Employer Paid & Voluntary Life & AD&D Insurance
Long-Term Disability Insurance
Retirement Plans including the ACERA Pension Plan
Commuter Benefits
Employee Assistance Plan
Paid vacation
Paid time off
Sick time
17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.