Supervisor, Laboratory Consumer Services
About The Position
Sentara Health is hiring an experienced Supervisor, Laboratory Consumer Services to work full time days with Laboratory Services. This is a hybrid position. The Supervisor, Laboratory Consumer Services is responsible for overseeing daily operations for client services and ensuring an exceptional client experience. This role works closely with Billing, Sales, Technology, and Laboratory Operations teams to manage client onboarding, account data integrity, customer service performance, and outreach initiatives. The ideal candidate is highly organized, customer-focused, and experienced in managing service teams within a healthcare or laboratory environment.
Requirements
- High School Education (Required)
- 3–5 years of experience in client services, customer service management, or operational leadership, in a laboratory or healthcare setting.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities and collaborate effectively across departments.
Nice To Haves
- Associates Degree (Preferred)
- Experience working with EHR systems (e.g., Epic), CRM tools, and customer service platforms (preferred)
Responsibilities
- Overseeing daily operations for client services
- Ensuring an exceptional client experience
- Managing client onboarding
- Managing account data integrity
- Managing customer service performance
- Managing outreach initiatives
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
