Supervisor, Laboratory Consumer Services

Sentara Health•Norfolk, VA

1d•Hybrid

About The Position

Sentara Health is hiring an experienced Supervisor, Laboratory Consumer Services to work full time days with Laboratory Services. This is a hybrid position. The Supervisor, Laboratory Consumer Services is responsible for overseeing daily operations for client services and ensuring an exceptional client experience. This role works closely with Billing, Sales, Technology, and Laboratory Operations teams to manage client onboarding, account data integrity, customer service performance, and outreach initiatives. The ideal candidate is highly organized, customer-focused, and experienced in managing service teams within a healthcare or laboratory environment.

Requirements

High School Education
3–5 years of experience in client services, customer service management, or operational leadership, in a laboratory or healthcare setting.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple priorities and collaborate effectively across departments.

Nice To Haves

Associates Degree
Experience working with EHR systems (e.g., Epic), CRM tools, and customer service platforms

Responsibilities

Overseeing daily operations for client services
Ensuring an exceptional client experience
Managing client onboarding
Managing account data integrity
Managing customer service performance
Managing outreach initiatives

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Annual discretionary bonus