Supervisor, Inventory

DSV•Lancaster, CA

4d•Onsite

About The Position

The Supervisor, Inventory Control and Quality Assurance maintains perpetual inventory record integrity in distribution by administering the cycle count program and analyzing and responding to miscellaneous inventory issues and receipts. The role oversees inventory associates and other staff, supporting company objectives for performance, safety, and quality and ensuring compliance with corporate and site-specific policies. The supervisor leads inventory control operations and staff, coordinates daily staffing, monitors performance indicators, reconciles inventory variances, investigates discrepancies, reviews exception reports and stock adjustments, and communicates inventory metrics. The role also supports employee engagement, onboarding, training, warehouse audits, team meetings, and operational reporting. It requires flexibility to work schedules that may include nights and weekends and to participate in cross-training activities. The position is based at DSV’s Lancaster, Pennsylvania-area location on Midpoint Drive.

Requirements

High school diploma or GED.
Three years of experience working in a logistics, distribution, or relevant environment.
Ability to operate material handling equipment (MHE).
Basic computer skills and familiarity with Microsoft Office applications.
Ability to use RF scanners and WMS functions.
Satisfactory completion of a forklift training program.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related duties.
Effective communication skills and strong attention to detail and accuracy.
Ability to complete tasks in a timely manner with minimal supervision or guidance.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate in warmer and colder months.
Ability to meet the physical demands of frequent bending, stooping, kneeling, crouching, walking, and standing for up to eight hours per day; using computers and telephones; lifting, carrying, pushing, or pulling 21–50 pounds; and reaching above the shoulder or outward, squatting, or kneeling.
Wear PPE when necessary and follow safety standards.

Nice To Haves

One to three years of experience working in an inventory department.
One to three years in a progressive leadership role.
Current or prior MHE certification.
Quality-related certifications.
Bilingual English/Spanish skills.

Responsibilities

Lead and oversee hourly associates and team leads responsible for Inventory Control, while supporting problem-solving across site operations.
Coordinate workforce planning and daily staffing assignments to support operational priorities.
Monitor key performance indicators and analyze data to identify process trends, defects, and performance gaps.
Review daily cycle count results and reconcile differences between physical inventory and system records.
Investigate directed cycle count discrepancies and ensure timely resolution of inventory differences.
Audit daily inventory exception and error reports, implementing corrections and follow-up actions.
Analyze and communicate monthly inventory variance data from WMS reporting, including monthly and year-to-date cycle count performance metrics.
Evaluate stock adjustment transactions for alignment with product structures and inventory control standards.
Review miscellaneous inventory receipts and issues and take corrective action to maintain inventory accuracy.
Support transit reporting, shipping adjustments, and other assigned inventory control tasks.
Assist with associate engagement, employee relations, onboarding, and training.
Conduct routine warehouse audits for compliance with safety, security, and quality standards and promote an organized work environment.
Prepare and communicate correspondence, corrective and preventive action documentation, operational reports, attendance follow-ups, coaching documentation, and employee evaluations accurately.
Facilitate daily startup meetings to communicate priorities, encourage participation, support employee development, and align the team with operational objectives.
Build a positive and productive team environment through communication, coaching, and motivation while ensuring compliance with company policies and procedures.
Partner with leadership to identify labor and equipment requirements, develop team leads, and ensure associates meet performance expectations.
Supervise inventory leads, associates, and the CSR within the department.
Ensure associates are trained and developed in product placement and equipment usage.
Perform other duties as required and assist management as needed.
Work flexible schedules, including nights and weekends, as required by the operation.
Participate in cross-training activities and provide backup support in other areas or departments when needed.