Supervisor, Internet Sales - Buffalo, NY

GEICO•Getzville, NY

1d•Onsite

About The Position

GEICO is seeking a motivated and results-driven Sales Supervisor – Internet Sales to lead, coach, and develop a team of Internet Sales associates in a fast-paced, customer-focused sales environment. In this role, you will be responsible for driving sales performance, supporting quality and compliance expectations, improving team productivity, and helping associates deliver an excellent customer experience across digital and contact center channels. The ideal candidate is a strong people leader who can motivate others, use data to identify opportunities, coach to performance, and create a culture of accountability, development, and continuous improvement. This is a high-impact leadership role for someone who is passionate about sales, associate development, operational execution, and helping a team succeed through change.

Requirements

Minimum of 5 years of supervisory, leadership, or people-management experience.
Experience coaching, developing, or leading employees in a sales, customer service, insurance, financial services, retail, contact center, or similarly fast-paced production environment.
Ability to obtain and maintain any required insurance licenses issued by the applicable state insurance department.
Ability to work at a stationary workstation and perform essential job functions with or without reasonable accommodation.
Ability to communicate professionally with customers, associates, peers, and leadership through phone, email, chat, virtual, and/or in-person communication channels.
Ability to manage high-volume workloads, competing priorities, and time-sensitive business needs.
Ability to follow complex instructions, resolve issues, support conflict resolution, and exercise sound judgment.
Ability to learn and apply technical, procedural, compliance, underwriting, and sales-related information.
Strong organization, prioritization, multitasking, and problem-solving skills.
Compliance with company policies, standards of conduct, attendance expectations, and applicable business requirements.

Nice To Haves

Prior leadership experience in insurance sales, internet sales, digital sales, customer service, contact center operations, or financial services.
Experience coaching sales associates to improve conversion, productivity, quality, compliance, and customer experience results.
Experience reviewing customer interactions such as calls, emails, chats, digital transactions, or completed documents for quality and accuracy.
Experience using reports, dashboards, performance metrics, or operational data to identify trends and drive improvement.
Experience supporting hiring, onboarding, training, associate development, or performance management processes.
Bachelor’s degree, actively pursuing a Bachelor’s degree, completion of relevant business or insurance coursework, or equivalent related experience.
Five or more years of insurance supervisory experience.

Responsibilities

Lead, coach, develop, and support a team of Internet Sales associates to achieve sales, customer experience, quality, compliance, and operational goals.
Conduct regular performance coaching, provide actionable feedback, and document associate development and performance conversations appropriately.
Monitor customer interactions, including internet transactions, emails, chats, calls, and completed documents, to ensure accuracy, quality, compliance, and effective sales execution.
Review performance trends, production results, customer interactions, and operational data to identify opportunities for coaching, training, process improvement, and performance development.
Maintain and review team performance metrics, including work volume, completed transactions, quality results, productivity, and individual associate performance.
Report team and individual progress to leadership on a regular basis, including performance updates, trends, risks, and recommended action plans.
Support hiring and talent decisions by participating in interviews, providing input on applicants, and helping identify candidates who align with team and business needs.
Conduct or contribute to performance appraisals, associate development plans, performance ratings, and other personnel-related decisions in partnership with leadership and Human Resources.
Address associate performance, attendance, conduct, and workplace concerns in a timely, fair, and consistent manner, including counseling, corrective action, or escalation when appropriate.
Train associates directly or coordinate training support to ensure team members understand procedures, systems, sales expectations, compliance requirements, and customer service standards.
Review and recommend updates to training materials, workflows, and procedures when opportunities for improvement are identified.
Make underwriting or business decisions within assigned authority and escalate cases outside of authority limits to leadership with appropriate recommendations.
Investigate, resolve, and implement solutions for work-related issues, customer concerns, process gaps, or operational challenges.
Partner with managers, peers, training teams, support teams, and business partners to improve execution, strengthen team results, and support department initiatives.
Provide input to leadership for workforce planning, budgeting, staffing, scheduling, performance strategy, and operational planning as needed.
Support a positive team culture by reinforcing accountability, professionalism, engagement, inclusion, and continuous improvement.
Adhere to GEICO’s Code of Conduct, company policies, operating principles, compliance standards, and all applicable regulatory requirements.