Supervisor, Inside Sales Representative - Remote, USA (Eastern Time Zone)
About The Position
Guardant Health is seeking a Supervisor, Inside Sales Representative to lead and develop inside sales representatives, strengthen sales performance, and support business continuity and growth. The role combines team coaching and operational oversight with direct customer-facing sales work. The supervisor oversees case and lead assignments, monitors call quality and sales-process adherence, provides coaching and feedback, reinforces training, and reports team performance trends to Sales leadership. The role also conducts outbound calls, maintains relationships with existing accounts, generates pipeline, and collaborates with field representatives on account transitions and follow-up. The position is listed as remote in the United States, with the title indicating an Eastern Time Zone focus. Guardant's hybrid-work policy states that U.S. employees living within 50 miles of a Guardant facility must work onsite Mondays, Tuesdays, and Thursdays. The role requires a valid driver's license and the ability to travel daily within an assigned territory, as well as occasional national travel for sales meetings. Work is primarily performed in a desk or office environment, with possible exposure to high noise levels, fumes, and biohazard material in a laboratory environment.
Requirements
- At least 5 years of inside sales or relevant experience, with a consistent record of meeting or exceeding targets.
- At least 2 years of direct supervisory or people management experience within a sales environment.
- College degree.
- Demonstrated ability to sell virtually.
- Ability to quickly learn and apply technical product knowledge to drive sales.
- Exceptional oral and written communication skills, including the ability to present complex information clearly in a virtual setting.
- Experience with CRM systems such as Salesforce.
- Superior negotiation, problem-solving, and customer service skills.
- Valid driver's license and clean driving record.
- Ability to travel daily within an assigned territory and occasionally nationally for sales meetings.
- Ability to critically evaluate and responsibly use AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.
- Ability to lift routine office supplies, use office equipment, and sit for extended periods.
Nice To Haves
- High-touch customer service and relationship-building skills focused on long-term partnership and success.
- Player-coach mindset and passion for developing others.
- Tenacity, resilience, adaptability, and creative problem-solving.
- A proven record of achieving sales targets, closing deals, and building relationships in the healthcare space.
- Initiative, strategic thinking, prioritization skills, and a growth mindset.
Responsibilities
- Lead, coach, and develop inside sales representatives to improve performance, confidence, sales skills, and achievement of sales targets.
- Oversee case and lead queue assignments to ensure prompt customer outreach.
- Provide ongoing call coaching, including live feedback and structured coaching sessions.
- Monitor call quality and adherence to sales processes, and identify opportunities for improvement.
- Share best practices and contribute to continuous learning and development.
- Foster a high-performance, collaborative team culture in a remote environment aligned with Guardant Health values.
- Assist in summarizing and reinforcing training sessions to support team alignment and retention.
- Support call and process monitoring to maintain team consistency and quality.
- Provide Sales leadership with regular reporting and insights on team performance and trends.
- Conduct outbound calls to support business continuity and growth during leaves of absence and coverage of territory vacancies.
- Conduct biweekly touchpoint calls with existing accounts to maintain engagement and identify opportunities.
- Prospect and generate pipeline ahead of field representative return.
- Maintain accurate records of customer interactions and opportunities in CRM systems.
- Collaborate with field representatives to ensure seamless account transitions and follow-up.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
