Supervisor Inflight Operations

JetBlue Airways Corporation•New York, NY

2d•$56,500 - $103,100•Onsite

About The Position

The Inflight Operations Supervisor will guide, develop and maintain strategic relationships with JetBlue crewmembers, internal departments, and business partners. The Supervisor serves Inflight crewmembers through timely coaching and mentoring, ultimately contributing to successful development, which will ensure successful customer interactions. Additionally, they will collaborate and partner closely with Manager(s) in the execution of operational strategy while upholding safety standards.

Requirements

High School Diploma or General Education Development (GED) Diploma
Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
One (1) year of leadership or Supervision experience, preferably in the Airline industry
Demonstrate proficiency in reading, writing and speaking English
Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
At least twenty (20) years old
Vision corrected to 20/20
Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
Able to lift up to fifty (50) pounds from the floor to above the shoulders
Able to reach six feet three inches (6’3”) without shoes
Ability to push and pull moveable carts weighing in excess of 250 pounds
Must be able to perform safety functions at any given time, including door operation, overhead bin closure, use of galley/pantry carts, CPR, retrieval and use of emergency equipment including manual rafts, etc.
Available for occasional overnight travel (30%)
Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations. All passport holders should have a minimum of twelve (12) months validity remaining at the time of application.
Travel documents must remain valid throughout all phases of training and employment
Able to travel for company and/or industry meetings (10%)
Knowledge of basic computer and electronic tablet devices
Able to read and comprehend guidance as found in required manuals
Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards
Able to work as a team to deliver the JetBlue Experience
Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Two (2) years of leadership or Supervision experience, preferably in the Airline industry
Experience working on company projects or initiatives in the airline industry
Experience leading flight attendants in another airline

Responsibilities

Provide Gate/Onboard Support to our Inflight crewmembers by conducting crew briefings, crew debriefing following emergency/abnormal situations and verifies Inflight crewmembers are present at report time
Supports and coaches Inflight crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises which are in-line with the high expectations Customers have for JetBlue
Directs and guides Inflight crewmembers through Operational issues while coordinating efforts with colleagues in Airports, business partners, and all other applicable stakeholders throughout the operation in order to ensure effective day-to-day collaboration and accountability
Partner with Performance Leaders to develop and implement corrective action plans based on crewmember performance and/or dependability, aligning interventions with department/company standards
Ensure crewmembers compliance on JetBlue’s Appearance and Uniform Standards
Educates Inflight crewmembers on overall company business strategy and decisions, as well as coaches and supports them in meeting departmental ancillary revenue goals through their execution of onboard product sales, onboard advertising, and promotional initiatives
Deliver compliance assistance and guidance to ensure Inflight crewmembers’ adherence to safety and regulatory requirements
Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
Conduct daily absence audits of individual teams, reviewing crewmember call-outs, and ensure a thorough review of team’s dependability is complete
Engage in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing crewmembers for outstanding performance and/or dependability, or to build connections with frontline crewmembers
Other duties as assigned