Manager, Inflight Ops - Orlando

Frontier Careers • Orlando, FL

9d • Onsite

About The Position

Responsible for all aspects of the flight attendant base operations, including regulatory and customer experience policy and procedural compliance, leading and inspiring Inflight Base Supervisors and Flight Attendants to deliver Frontier’s mission to Make Every Flight Count. Oversee crew base operations including daily inflight operations, station on-time and head start performance, and flight attendant engagement and performance for 700+ crewmembers. Develop the Inflight Base Supervisory team through engagement, mentoring, coaching, and counseling. Evaluate frontline crewmember performance in accordance with published department and company policies and procedures, regulatory requirements, appearance and image standards, and customer experience standards. Anticipate Inflight Services department-related needs and respond accordingly. Develop initiatives to meet or beat goal performance metrics. Hire, develop, and mentor Inflight base leadership staff, and flight attendants. Assist the Regional Manager and Director, Inflight Operations with special projects, as needed. Represent Inflight Operations department as needed and lead Flight Attendant Engagement Team. Serve as Inflight Operations liaison with local Airport Customer Service leaders and frontline team members. Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedures, and protocol. Formally coach and counsel direct reports and frontline team members to ensure company standards are met. Establish collaborative working relationships with other department leaders, flight attendants, and local AFA leadership team members. Provide Inflight Department policy guidance. Assist in conducting interviews for special project functions, recruiters, line check attendants, and instructors. Provide operational coverage and backup to Inflight Base Supervisors as needed. Conduct new hire orientation and familiarization to line operations. Analyze trends and patterns, provide reporting tools as needed. Collaborate with Human Resources Department. Communicate regularly with Regional Manager, Inflight Services, Manager of Policies and Procedures, Manager, Inflight Training and Crew Scheduling personnel. Conduct investigatory hearings and issue corrective action as applicable and necessary. Provide support to Crew Resources in maintaining flight schedules during normal and abnormal operations. Responsible for meeting all operational deadlines. Responsible for base operating and capital budget and spending. Cross-train for other job functions as designated by the Regional Manager, Inflight Services. On-call and reachable 24 / 7 as necessary to meet the needs of the operation. Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. Perform other duties as assigned by the Regional Manager and Director, Inflight Operations. Create and maintain a working environment that promotes the professional growth, leadership, accountability, and motivation of all personnel. Interface with Human Resources on the proper administration of corporate policies and procedures. Support Inflight Leadership on special projects.

Requirements

• High School Education or Equivalent
• Minimum of three years of experience in a leadership role, directly supervising/managing frontline team members in an airline operation
• Must have previous Flight Attendant experience and maintain currency as a Frontier Airlines Flight Attendant
• Proficiency in CrewTrac and MS Office Suite
• Excellent organizational and communication skills
• Ability to speak/read/write in English
• Must be able to demonstrate authorization to work in the U.S
• Possess excellent interpersonal and organizational skills
• Exceptional verbal and communication skills
• Assertive, self-directed with independent work habits
• Ability to coordinate multiple priorities and meet deadlines
• Exceptional problem-solving abilities and decision-making skills
• Ability to handle interruptions and fast-paced environment
• Ability to work with confidential material
• Responsible and reliable
• Attention to detail
• Efficient time and project management
• Driven, reliable, caring, engaging, decisive

Nice To Haves

• Bachelor's or Master's degree preferred
• Experience working with union representatives and grievance hearings preferred

Responsibilities

• Oversee crew base operations including daily inflight operations, station on-time and head start performance, and flight attendant engagement and performance for 700+ crewmembers
• Develop the Inflight Base Supervisory team through engagement, mentoring, coaching, and counseling
• Evaluate frontline crewmember performance in accordance with published department and company policies and procedures, regulatory requirements, appearance and image standards, and customer experience standards
• Anticipate Inflight Services department-related needs and respond accordingly
• Develop initiatives to meet or beat goal performance metrics
• Hire, develop, and mentor Inflight base leadership staff, and flight attendants
• Assist the Regional Manager and Director, Inflight Operations with special projects, as needed
• Represent Inflight Operations department as needed and lead Flight Attendant Engagement Team
• Serve as Inflight Operations liaison with local Airport Customer Service leaders and frontline team members
• Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedures, and protocol
• Formally coach and counsel direct reports and frontline team members to ensure company standards are met
• Establish collaborative working relationships with other department leaders, flight attendants, and local AFA leadership team members
• Provide Inflight Department policy guidance
• Assist in conducting interviews for special project functions, recruiters, line check attendants, and instructors
• Provide operational coverage and backup to Inflight Base Supervisors as needed
• Conduct new hire orientation and familiarization to line operations
• Analyze trends and patterns, provide reporting tools as needed
• Collaborate with Human Resources Department
• Communicate regularly with Regional Manager, Inflight Services, Manager of Policies and Procedures, Manager, Inflight Training and Crew Scheduling personnel
• Conduct investigatory hearings and issue corrective action as applicable and necessary
• Provide support to Crew Resources in maintaining flight schedules during normal and abnormal operations
• Responsible for meeting all operational deadlines
• Responsible for base operating and capital budget and spending
• Cross-train for other job functions as designated by the Regional Manager, Inflight Services
• On-call and reachable 24 / 7 as necessary to meet the needs of the operation
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Perform other duties as assigned by the Regional Manager and Director, Inflight Operations
• Create and maintain a working environment that promotes the professional growth, leadership, accountability, and motivation of all personnel
• Interface with Human Resources on the proper administration of corporate policies and procedures
• Support Inflight Leadership on special projects

Benefits

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED