Supervisor Indigenous Historical Interpretation

CW Talent•Williamsburg, VA

11h•Onsite

About The Position

In collaboration with a team of lead-interpreters, supervisors ensure the execution of daily operations in the historical area. The Indigenous supervisor maintains the smooth, accurate, and engaging interpretation of tours, programming, and special interpretative events with a fundamental charge of creating a seamless guest experience across Colonial Williamsburg. The primary responsible is supervising and coaching interpretative staff, ensuring that training standards are implemented, evolving in engagement, and improved upon through continued coaching techniques and educational standards while working closely with mangers to facilitate best practices for cultivating an inclusive, learning, and high producing environment.

Requirements

Bachelor’s Degree in a relevant field working with 2-5 years’ experience or 5 years of relevant experience collaborating with teams in a museum environment are encouraged to apply.
Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.
Must be able to provide a 5-year Motor Vehicle Record prior to employment
Must be at least 21 years of age
May not have more than 1 moving violation or at fault accident within 12 months
May not have more than 2 moving violations or at fault accidents within 36 months
May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

Nice To Haves

Bachelor’s Degree with 2-5 years’ experience and exceptional leadership skills in coaching and training development.
Must be able to multi-task, effectively prioritize responsibilities and complete projects in a timely manner.
Must understand historic context and be able to guide a team in conveying early America history to the public.
Open-minded and excited by public history.
Strong collaborative skills and willingness to work with teams in coaching and development of interpretative tours and programs.
Ability to communicate effectively and inspire.
Meticulous and guest focused on hospitality.
Excellent presentation and team building skills.
Skilled at presenting tours and programs to audiences of all ages with high engagement.
Follows defined processes, procedures, and document situations for long-term resolutions.
Willingness to dress in historical clothing, as museum operations require.
Must be available to work holidays, weekends and/or evenings.
Embracing an inclusive environment; ability and willingness to collaborate with individuals of diverse backgrounds.

Responsibilities

Provides supervision of Indigenous interpretative programming and staff and assists managers in oversight of exhibition buildings in the Historical Area.
Responsible for observing and evaluating professional presentations, provides constructive feedback, schedules coaching sessions, and works closely with team members to achieve successful results.
Supervises a team of American Indian interpreters and conducts performance reviews.
Supports interpreters in the creation of historically accurate interpretations that reflect the goals and objectives of the historic site and are supported by relevant documentation drawn from critically vetted sources.
Consistently coaches interpreters to use a variety of interpretive techniques to promote engagement.
Collaborates with colleagues across the organization to ensure the integrity of preservation and conservation of historic buildings.
Assist in developing training materials and updating manuals with managers' guidance.
Works with other supervisors, historians, curators, and other departments to conduct coaching sessions and/or implement new interpretative materials.
Maintains accurate daily operational forms, monitors supplies, and communicates needs for daily operations. Reports building concerns and demonstrates good stewardship for all CW historic buildings.
Demonstrate proficiency in Microsoft Office Suite with the ability to adapt to new processes implemented for better efficiency.
Ability to evaluate situations, communicate, and use sound judgment to achieve a resolution in an impartial manner.