Supervisor, IKC Operations

DaVita Kidney Care•09514 - California Remote, CA

2d•$78,000 - $94,000•Remote

About The Position

We have a great opportunity for an Operations Supervisor! The ideal candidate accomplishes company objectives by supervising the daily operations of a team of Customer Service Specialists and Medical Administrative Assistants. The Integrated Kidney Care division of DaVita Kidney Care, is at the center of DaVita’s strategy for the future and our commitment to provide integrated care to one of the most medically complex patient populations in the US. Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month. We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets VillageHealth apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates. We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.

Requirements

2-4 years’ experience operations management
Minimum 1-2 years’ experience in leadership
High school diploma or equivalency

Responsibilities

Provide day-to-day supervision to the Customer Service and Administrative Team
Organize, monitor, evaluate, and manage workflow
Provide work direction
Conduct formal and ad hoc training
Develop and foster a positive, fulfilling work environment
Manage all teammate employment activity such as hiring, promoting, job performance, and disciplinary actions with appropriate approvals as required
Address teammate relations issues appropriately, and in a timely manner
Facilitates teammate development (PDRs, coaching, mentoring, training); collaborates with direct reports to create professional development goals
Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
Knows and understands basic wage & hour laws, federal, state, and local laws and regulations
Review and approve time for non-exempt direct reports
Track overtime, attendance and PTO
Attend and/or lead team meetings, phone conferences and trainings as needed
Other duties as assigned