Supervisor I - CFS

A SECOND CHANCE INC•Pittsburgh, PA

9d•$0 - $27•Hybrid

About The Position

The Child and Family Services Supervisor I is responsible for the direct supervision and oversight of assigned casework staff, ensuring the delivery of high-quality, compliant, and family-centered services. This role supports case progression toward permanency, provides guidance in complex and crisis situations, and promotes collaboration across internal departments and external partners, including Allegheny County Department of Human Services. This position contributes to ASCI’s mission by strengthening service delivery for kinship families, enhancing staff performance, and supporting positive, timely permanency outcomes for children and families.

Requirements

High School Diploma or equivalent
Minimum of three (3) years of experience working directly with children in a child-related field
Current Act 33, State Police, and FBI Clearances
TB Test & Physical
Valid Pennsylvania Driver’s License
Registered and insured vehicle with proof of insurance
Motor Vehicle Record
Work flexible hours as needed
Availability for on-call responsibilities
Ability to travel locally
Ability to perform computer-based work for extended periods in office, remote, and community-based settings
Ability to move about office environments and community locations, including homes, schools, partner agencies, and other service sites
Ability to regularly ambulate within the community, navigate stairs, and enter and exit residences and other facilities while providing services
Ability to travel locally as needed to conduct visits, meetings, trainings, and other program-related activities
Ability to lift, carry, and transport files, program materials, supplies, and small equipment up to 20 lbs. as needed
Sufficient vision, hearing, and communication abilities to effectively engage with children, families, community partners, and coworkers in a variety of settings

Nice To Haves

Master’s Degree in Social Work or related human services discipline with a minimum of two (2) years of child welfare experience, OR Bachelor’s Degree in Social Work or related human services discipline with five (5) to ten (10) years of child welfare experience
Experience working within a child welfare or foster care environment
Strong organizational and interpersonal skills
Excellent written and verbal communication skills
Demonstrated leadership and supervisory capabilities
Knowledge of child welfare systems, foster care services, and family dynamics
Knowledge of kinship foster care programs and service delivery models
Ability to intervene effectively in crisis and emergency situations
Ability to collaborate with Allegheny County Department of Human Services and adhere to professional standards
Ability to work effectively with individuals and families from diverse backgrounds, with emphasis on serving families of African American heritage
Ability to foster collaboration across departments
Ability to work collaboratively with leadership, including the Director and Managing Director of Child and Family Services

Responsibilities

Provide direct supervision, support, and performance oversight of assigned casework staff
Review and approve case documentation to ensure accuracy, timeliness, and compliance
Consult with staff on case-specific issues and guide service planning toward permanency outcomes
Interface with clients and internal leadership to address complex case concerns and support resolution
Prepare and submit reports to Child & Family Services leadership as required
Compile and analyze monthly statistical data related to client services and outcomes
Collaborate with the fiscal department to address client-related financial or service issues
Serve as first-line support for on-call situations and crisis response
Support staff in managing emergency and high-risk situations
Foster collaboration across departments to ensure coordinated and effective service delivery
Promote adherence to agency policies, regulatory requirements, and best practices
Other duties as assigned