Supervisor HVAC Services - Energy Systems

Generac Power Systems•Marlborough, MA

11d•Onsite

About The Position

Energy Systems is a leader in industrial power solution sales, service, and rentals, with a long-standing tradition of providing excellent products and outstanding service. As a full-service distributor of Generac equipment, we are one of the longest existing Generac Industrial Distributors in the United States. This role serves as the primary liaison for communicating field needs and concerns to the Director of HVAC Services and the Operations Management team. The position involves performing field service, providing direct oversight of field activity with an emphasis on safety, quality, and training for Sr. Licensed Refrigeration Technicians. The supervisor will also support field personnel's daily needs, collaborate with the electrical construction group for project quotes, and oversee projects from inception to completion. Additionally, this role will handle ad hoc projects, including operational analysis and tasks aimed at improving efficiency and optimizing processes to enhance service delivery.

Requirements

HS Diploma or Equivalent
State Issued Refrigeration License
Valid current driver's license and driving record that meets company standards required
Department of Transportation (DOT) Medical Certificate
EPA Certification
5+ years of experience in HVAC service and repair.
Strong technical skills, installation mechanics and diagnostic capabilities.
Must have the interest and aptitude to learn new technologies and systems.
Excellent communications and interpersonal skills.
Extensive daily travel with independent work structure.
Willing to work nights for emergency repairs and system testing
Ability to trace, identify, troubleshoot and perform root cause analysis of equipment failures on electrical circuits while working independently
Ability to read an interpret wiring diagrams
Answer phone 24/7 for field support.
Strong aptitude towards safety, required to wear the PPE gear when working with any expose live electrical equipment
Experience working in data centers and telecommunications environments is required.
Ability to use a lap top/ tablet for all service tickets and correspondence
Ability to work with Microsoft Word and excel programs
Highly effective in oral and written communication with an ability to communicate with people of varying technical abilities.
Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results
Strong understanding of power, AC/DC, single and 3-phase.
Ability to pass a pre-employment drug and alcohol screen.

Nice To Haves

HVAC Trade School Degree

Responsibilities

Provide technical guidance on customer questions and escalation.
Drive accountability to meet or exceed operational metrics at the technician’s level.
Provide On-the-Job (OJT) Training for HVAC Technicians.
Assist the HVAC director in qualify/disqualify HVAC subcontractors.
Conduct documented Quality of Service (QOS) visits, provide feedback/counseling and training to the HVAC data center and HVAC construction technicians.
Responsible for identifying deficiencies in service delivery and report to Director of HVAC services and the operations team.
Develop standard MOP/SOP's and service quality standards.
Approval technician time off requests and timecards weekly.
Provide employee performance evaluations for mid-year and annual.
Work with the logistics team and safety to provide the correct PPE and tools to employees and verify they understand the limitations.
Support the Director of HVAC services and support functional areas and tasks including Resource Planning on Scheduling.
Review and prepare (if needed) all Job Cost Forms (JCF’s) to submit to Bid Desk.
Review technician follow up notes to ensure no bids are missed and expedite activity if needed.
Ensure all SE’s are profitable.
Plan and deliver with the HVAC Director Weekly and Monthly Tech/Communication Meetings.
Review, approve, and correct invoices as needed.
Update on-call schedule, serves as back-up and/or escalation if needed.
Technical Incident Reports.
Local HVAC technical support for Bid Desk.
Review Subcontractor proposals before submitting to customers.
Identify areas for cost reduction or efficiency improvement.
Recognize areas for business development and revenue growth for the region.
Work with the electrical construction group to provide quotes on construction projects.
Bidding mechanical projects.
Submitting MRF’s for materials and tools.
Assigning manpower.
Daily operations and delivery on projects.
Monitor construction activities and ensure compliance, report any inconsistencies to HVAC Director.
Prepare weekly report of construction progress and issues.
Review engineering drawings to ensure client needs are included.