Supervisor, Housekeeping

Hard Rock Hotel & Casino Ottawa•Ottawa, ON

3d•Onsite

About The Position

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Requirements

High School diploma, GED, or equivalent required.
Minimum 2 years of experience in Hotel Housekeeping role.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must possess the ability to take charge, make improvements, build teams and make decisions.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must possess good knowledge of computers.
Must be detail oriented.
Must possess excellent time management skills.
Must be willing and able to work flexible hours including evenings, weekends.
Must be mobile in order to visit guest rooms, storage areas, offices and other spaces
Complete and adhere to specific training and requirements regarding BBP, PPE and Standards Execution.

Nice To Haves

Bilingual in Spanish preferred.
Prior experience in the Gaming industry strongly preferred.
Prior experience in Tribal Gaming preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible.
With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations.
Creates a culture of high ethical standards, integrity and service at all times.
Personally, assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly.
Implements systems that help anticipate the needs of our guests.
Seeks opportunities to improve performance and implements action plans for improvement.
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product.
Works with direct reports to conduct performance appraisals and evaluates progress toward goals.
Creates a culture of accountability through quality control metrics for Housekeeping performance.
Ensures that all Housekeeping employees have excellent initial and ongoing training.
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department in a positive environment.
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating.
Assure all safety policies and procedures are followed.
Is responsible for completion of room projects.
Account for and inventory linens and housekeeping supplies.
Utilize device/HotSOS to place requests for Housemen and other departments.
Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX.
Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA/Forbes).
Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution.
To attend training and meetings as and when required.
To report for duty punctually wearing the correct uniform/attire.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.