Supervisor - Hotel Front Office
Pyramid Global Hospitality•Westlake, TX
•Onsite
About The Position
The Front Office Supervisor is responsible for overseeing the operations of the Front Desk, Front Services, Group Reservations, and the Communications Center to ensure flawless guest service execution. This is a full-time position with availability for 1st and 2nd shifts.
Requirements
- Experience in the hospitality industry required.
- Strong computer skills.
- Proficient in Microsoft Excel and Outlook.
- Texas Driver’s License with good driving record required.
- Must be over 21 years old for vehicle driving insurance purposes.
Nice To Haves
- Hotel Front Office experience desirable.
- Experience as a departmental trainer or supervisor preferred.
- Microsoft Teams and OneNote experience desirable.
- Knowledge of Hotel Property Management System preferred.
- Infor experience desirable.
Responsibilities
- Monitor and assist in the completion of all opening and closing Front Office tasks.
- Resolve guest opportunities expediently and in a professional manner.
- Direct the work of all Front Office employees, delegating in a fair and equitable manner.
- Assist in the training, development, and motivation of all Front Office employees.
- Manage and coordinate the delivery/tracking of all guest messages or packages.
- Monitor and provide assistance in the operation as needed throughout the Front Office.
- Monitor Communication Center call volume and provide additional coverage when required.
- Oversee the guest badging process to ensure badges are creating on time and accurate.
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
- Awesome Employee Focused Culture with many Associate Events!
- 10 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs.
- Free Lunch in our newly remodeled Associate Cafeteria.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
