Hotel Front Office Manager

Embassy Suites Blue Ash • Blue Ash, OH

5d • Onsite

About The Position

At Embassy Suites Blue Ash, we're committed to creating memorable experiences for our guests, and as our Hotel Front Office Manager, you’ll be at the heart of this mission. You’ll lead a dynamic team to ensure every guest feels welcomed and valued, overseeing all front desk activities with precision and care. Your role will be pivotal in shaping the first impressions of our guests, managing staff, and maintaining our high standards of customer service. Here, you’ll find opportunities to grow your career in hospitality management while working in a supportive, fun environment that emphasizes taking care of our employees so they, in turn, can take care of our guests. If you're passionate about delivering outstanding guest services and have strong hospitality management skills, let's make a positive impact together. Join us and be part of a team that values collaboration, continuous learning, and excellence in hospitality.

Requirements

• Proven experience in hospitality management or hotel management roles is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone systems and excellent phone etiquette are essential.
• Multilingual or bilingual abilities are a plus for enhancing communication with diverse guests.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Strong organizational skills with attention to detail in managing reservations and staff schedules.
• Excellent interpersonal skills to foster a welcoming environment for guests and staff alike.

Responsibilities

• Supervise and coordinate daily front office operations, including check-in/check-out procedures.
• Manage and train front desk staff to ensure excellent customer service and adherence to hotel policies.
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
• Maintain accurate records of room availability, reservations, and billing information.
• Implement effective phone etiquette practices to enhance guest communication.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Monitor performance metrics and implement strategies for improvement in guest services.
• Ensure compliance with hotel standards, safety regulations, and quality assurance protocols.
• Manage the hotel market's food & beverage through inventory control and ordering.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed