Front Office Manager - Riviera Hotel
South Beach Group Hotels•Miami Beach, FL
•Onsite
About The Position
The Front Office Manager is responsible for managing and coordinating the activities of employees in guest registration, bell services, concierge services, telephone services, and night audit to ensure guest satisfaction and maximize hotel profitability. This role manages and directs staff in areas such as engineering, quality, and front office. It is responsible for the overall direction, coordination, and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Requirements
- A minimum of (3) years of management experience in a Front Office Environment.
- A minimum of (2) year of hotel experience in a supervisory level.
- Must be able to work independently and exercise good judgment to resolve issues.
- Flexible schedule.
- Able to work weekends and holidays.
- Excellent communication skills, both written and oral.
Nice To Haves
- Bachelor degree in hospitality management preferred or equivalent relevant management experience.
Responsibilities
- Communicates effectively and genuinely with guests, employees, and other departments.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code.
- Demonstrates teamwork by cooperating and assisting employees as needed.
- Manages and oversees staff reviews, training, and development to achieve quality service standards.
- Oversees packaging procedures, from receiving to delivering to the guests.
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive environment.
- Is knowledgeable of hotel property, amenities, area attractions, and transportation.
- Oversees Night Audit procedures.
- Maintains procedures for security of monies, guest security, and emergency procedures.
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
- Follows up to ensure guest satisfaction.
- Fulfills Manager on Duty Shifts.
- Perform any other duties assigned by their manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
