Supervisor, Hospital Environmental Services

ThedaCare • Appleton, WI

3d • Onsite

About The Position

The Supervisor, Environmental Services oversees the day-to-day environmental services operations. Organizes and supervises the daily workflow, creates department schedules, and reallocates team members and resources based on patient census and acuity. Develops and implements efficient and productive cleaning methods to ensure compliance with standards, regulations, infection prevention, and patient safety standards. Conducts quality improvement inspections within assigned areas to ensure quality and satisfaction level. Ensures team members are in compliance with state and federal regulations and department or ThedaCare policies and procedures. Promotes and strengthens team member engagement, process improvement initiatives, patient satisfaction, and workplace safety. Maintains and enhances interpersonal relationships with medical staff, team members, patients, and visitors.

Requirements

• High school diploma or GED
• Must be 18 years of age
• Ability to read, write, and comprehend the English language

Nice To Haves

• One year of work experience in a hospital, hotel, or long-term care facility as a lead or supervisor over comparable roles preferred
• Customer service experience preferred

Responsibilities

• Oversees the daily operations of the department.
• Regulates daily activities of team members, providing necessary guidance and support to maintain quality performance standards.
• Selects, coordinates, and monitors applicable contracted services.
• Ensures that work techniques, quality assurance standards, department policies and procedures, and job specifications are followed and meet regulatory compliance.
• Hires, transfers, and supervises team members.
• Develops performance expectations and coaches, evaluates, and motivates team members.
• Investigates complaints and performance concerns.
• Ensures appropriate staffing to achieve outcomes within the units.
• Leads or implements system initiatives, process improvements, and regulatory and/or policy changes through the work of team members by using effective change management principles to achieve high reliability outcomes.
• Identifies opportunities for improvement to deliver highest quality outcomes.
• Ensures professional practice standards are met through reviews, meetings, reports, and observation of results.

Benefits

• Continued opportunities for learning and development
• Accessible and transparent leadership
• Commitment to work/life balance
• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple)
• Mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED